Retail TouchPoints

JANUARY 3, 2025

The Consumer Financial Protection Bureau (CFPB) has sued Walmart and Branch Messenger , alleging that the partners forced the third-party delivery drivers in Walmarts Spark Driver program to use costly deposit accounts to access their earnings and in the process harvested more than $10 million in fees from the workers.

Payment Services 262

Payment Services Accounting Consumer ATS 262

Retail TouchPoints

NOVEMBER 8, 2024

million followers on Instagram via its @target and @targetstyle accounts — and that doesn’t count all the creator- and fan-led accounts tied to the brand. The retailer has a collective 8.4 For example, @targetdoesitagain, a “source for all things cool found at Target,” has 1.3 million followers on Instagram alone.

Social Commerce 245

Social Commerce Accounting Shopping Fashion 245

Inside Retail

JANUARY 9, 2024

Pureplay fashion retailer The Iconic has committed to refund customers after fraudulent orders were made on their accounts. ” The Iconic has faced backlash on Facebook from customers who claim they have lost money from their accounts after unauthorised orders were placed on the e-commerce site. 550 spent on my credit!,”

Accounting 276

Accounting Fashion Management ATS 276

Retail TouchPoints

NOVEMBER 25, 2024

Following an independent investigation and forensic analysis, Macy’s said it identified “a single employee with responsibility for small package delivery expense accounting” who had intentionally made erroneous accounting entries to hide approximately $132 to $154 million in delivery expenses from Q4 2021 to this current quarter.

Accounting 259

Accounting Promotions Location Management 259

Inside Retail

MARCH 21, 2024

Steinhoff revealed holes in its accounts in December 2017, the first sign of an accounting fraud that led to the near-collapse of the retailer, Reuters reported. Jooste told a South African parliamentary inquiry in 2018 that he was not aware of any accounting irregularities when he left the company in late 2017.

Accounting 272

Accounting ATS 272

Inside Retail

OCTOBER 17, 2024

. “The financial obligations under a credit card are different to what was advertised by Harvey Norman,” said Asic deputy chair Sarah Court. “A continuing credit contract can involve multiple advances of credit together with monthly account service fees and high interest rates, all of which add up for consumers.”

Finance 306

Finance Payment Services Advertising Accounting 306

Inside Retail

JANUARY 12, 2025

per cent and accounted for 22 per cent of the group’s sales. The department store chain booked sales of $1.59 billion, down 0.8 per cent, impacted by the temporary closure of the Werribee store from February 14 to November 29. Its online store sales rose 2.8

Department Stores 264

Department Stores Apparel Accounting Consumer 264

Retail TouchPoints

NOVEMBER 5, 2024

This login effect means that first impressions of your retail site are often formed during account creation and that all future login interactions impact your customers’ perception of your retail experience.   As a retailer, your login process affects customer behavior and loyalty.

Payment Services 249

Payment Services Customer Retention Accounting Checkout 249

Retail Wire

SEPTEMBER 12, 2024

Accounting firm PwC is restructuring two of its U.S. units, which includes reducing staff.

Accounting 264

Accounting 264

Inside Retail

JANUARY 19, 2024

Re-using the same login details Credential stuffing is a type of cyber attack where hackers use stolen usernames and passwords to gain unauthorised access to other online accounts. It is common for people to use the same password for multiple accounts (even though this is very risky). You may be surprised by what you see.

Accounting 263

Accounting Management Shopping ATS 263

Inside Retail

SEPTEMBER 26, 2024

The ACCC described Australia’s supermarket industry as an “oligopoly” with Woolworths and Coles accounting for 67 per cent of supermarket retail sales nationwide. Aldi accounts for 9 per cent and Metcash-supplied independent supermarkets account for 7 per cent.

Supermarket 276

Supermarket Bundled Pricing Accounting Consumer 276

Retail TouchPoints

JANUARY 8, 2025

The partnership also integrates Ulta Beauty Rewards into the Instacart app , allowing members to earn points on every Ulta Beauty purchase made via Instacart by linking their accounts through Ulta Beauty’s storefront. To celebrate the launch of the partnership, customers can receive $10 off orders of $50 or more through Jan. ”

Grocer 258

Grocer Accounting Shopping ATS 258

Inside Retail

NOVEMBER 10, 2024

per cent and accounted for 9.3 The company’s retail sales totalled $2.54 billion, with BWS and Dan Murphy’s comparable store sales declining 1.1 per cent year over year. Online sales increased 6.3 per cent of total retail sales. The company ended the quarter with 1725 stores after opening three new BWS stores and closing six.

Promotions 261

Promotions Accounting Consumer Shopping 261

Inside Retail

JANUARY 16, 2024

Cybersecurity company Kasada recently revealed that cybercriminals have compromised more than 15,000 customer accounts of Mexican fast food chain Guzman y Gomez, liquor retailer Dan Murphy’s, streaming service Binge, home shopping network TVSN and Event Cinemas since November.

Merchant Services 289

Merchant Services Payment Services Accounting Checkout 289

Inside Retail

APRIL 10, 2024

But while labour and marketing budgets are typically the first to be put on the chopping block, retailers may be overlooking opportunities to reduce costs in the back end by automating everyday finance functions, such as accounts payable and accounts receivable. “I

Payment Services 264

Payment Services Finance Accounting Management 264

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% Once they’ve gained access to legitimate accounts, these fraudsters can commit refund fraud on a larger scale, often remaining undetected for extended periods. Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually.

Returns 246

Returns Accounting Payment Services Location 246

Inside Retail

SEPTEMBER 9, 2024

Miniso’s IP products account for over 70 per cent of its offerings, with about 30 per cent featuring Sanrio characters such as Kuromi, Melody, and Cinnamoroll. Internationally, the new store is Miniso’s second Sanrio-themed location following the opening of the Margo City shop in Indonesia last October.

Accounting 290

Accounting Location Planning Shopping 290

Retail TouchPoints

AUGUST 9, 2024

If they want to make a purchase, all they need to do is link their TikTok account to their Amazon account. Once accounts are linked, Amazon customers can seamlessly purchase items featured in TikTok ads without leaving the app. Amazon accounts can be unlinked from the TikTok experience at any time.

Accounting 216

Accounting Consumer Customer Experience Advertising 216

Inside Retail

FEBRUARY 19, 2024

The Iconic has launched a new branding campaign over a month after the online fashion retailer found itself in defence mode due to fraudulent transactions made via customers’ accounts. ” In January, The Iconic committed to refunding customers after fraudulent orders were made on their accounts. .

Accounting 246

Accounting Fashion Returns Shopping 246

Retail Wire

JANUARY 8, 2024

The much-anticipated billion-dollar court trial determining whether Berkshire Hathaway used improper accounting techniques in their purchase of the Haslam family's minority stake in Pilot Travel Centers was surprisingly canceled.

Accounting 272

Accounting 272

Inside Retail

MARCH 11, 2024

“The one area we are looking at closely is what this will mean for accounts under $2000. Financial counsellors see clients with multiple, small amount accounts and these are getting some people into debt spirals,” said Financial Counselling Australia co-CEO Domenique Meyrick.

Consumer 262

Consumer Accounting ATS 262

Inside Retail

MAY 12, 2024

The most popular savings methods were: Traditional savings accounts (71 per cent). High-interest savings accounts (28 per cent). Additionally, 82 per cent of respondents are saving at least a portion of their monthly income, while 18 per cent are choosing not to save at all. Shares (24 per cent). Physical cash (20 per cent).

Consumer 246

Consumer Accounting ATS Supermarket 246

Retail TouchPoints

JANUARY 15, 2025

Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. European retailers are increasingly turning to Account-to-Account and Open Banking payment options as a way to increase resilience.

Payment Services 237

Payment Services Merchant Services Telecommunications Accounting 237

Inside Retail

MAY 27, 2024

It is crucial that the discussions take into account views from a broad stakeholder group, particularly to ensure initiatives are developed to maintain access to cash in regional and remote areas,” said ACCC Chair Gina Cass-Gottlieb.

Accounting 298

Accounting ATS 298

Retail TouchPoints

OCTOBER 18, 2024

In fact, 89% of consumers have complaints about keeping track of their passwords and 54% have stopped using an account or online service because they became frustrated when trying to log in. In fact, account fraud is only getting more brazen; attempted fraud transactions increased 92% and attempted fraud amounts jumped 146% year-over-year.

Accounting 260

Accounting Consumer Payment Services Planning 260

Inside Retail

FEBRUARY 5, 2024

Online sales account for 21.3 Department store chain Myer expects fiscal first-half sales and net profit to decline year over year amid a challenging trading environment. The company forecasts sales to fall 3 per cent to $1.83 billion, despite online sales increasing 2 per cent to $390.1 per cent of the retailer’s overall sales.

Net Profit 303

Net Profit Department Stores Accounting Promotions 303

Retail TouchPoints

JUNE 21, 2024

Members that link their accounts can earn double Starbucks Star points during their stays at participating Marriott hotels and can earn 100 Marriott Bonvoy points when they make three qualifying transactions during designated weeks throughout the year (the first Marriott Bonvoy week runs July 8-14).

Accounting 238

Accounting Promotions Marketing ATS 238

Retail TouchPoints

MAY 12, 2023

At Nordstrom, Smith will be responsible for financial planning and analysis, accounting, tax, internal audit, treasury, investor relations and strategy sourcing. Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020.

Finance 311

Finance Accounting Planning ATS 311

Inside Retail

JULY 5, 2024

Under the term, business account holders have 60 days to notify PayPal of any errors or discrepancies in fees that the financial platform has charged them, or else accept those fees as accurate. A term in PayPal’s standard form contracts with small businesses in Australia – including retailers – has been ruled unfair by the Federal Court.

Accounting 273

Accounting 273

Retail TouchPoints

MAY 24, 2024

When consumers check out and choose buy now, pay later, they don’t know if they will get a refund if they return their product or whether the lender will help them if they didn’t get what was promised,” said Rohit Chopra, Director of the CFPB in a statement.

Consumer 231

Consumer Payment Services Returns Accounting 231