Retail TouchPoints

NOVEMBER 25, 2024

Following an independent investigation and forensic analysis, Macy’s said it identified “a single employee with responsibility for small package delivery expense accounting” who had intentionally made erroneous accounting entries to hide approximately $132 to $154 million in delivery expenses from Q4 2021 to this current quarter.

Accounting 279

Accounting Promotions Location Management 279

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% Once they’ve gained access to legitimate accounts, these fraudsters can commit refund fraud on a larger scale, often remaining undetected for extended periods. Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually.

Returns 278

Returns Accounting Payment Services Location 278

Retail TouchPoints

OCTOBER 18, 2024

In fact, 89% of consumers have complaints about keeping track of their passwords and 54% have stopped using an account or online service because they became frustrated when trying to log in. In fact, account fraud is only getting more brazen; attempted fraud transactions increased 92% and attempted fraud amounts jumped 146% year-over-year.

Accounting 305

Accounting Consumer Payment Services Planning 305

Retail TouchPoints

JANUARY 8, 2025

The partnership also integrates Ulta Beauty Rewards into the Instacart app , allowing members to earn points on every Ulta Beauty purchase made via Instacart by linking their accounts through Ulta Beauty’s storefront. To celebrate the launch of the partnership, customers can receive $10 off orders of $50 or more through Jan. ”

Grocer 298

Grocer Accounting Shopping ATS 298

Inside Retail

NOVEMBER 10, 2024

per cent and accounted for 9.3 The company’s retail sales totalled $2.54 billion, with BWS and Dan Murphy’s comparable store sales declining 1.1 per cent year over year. Online sales increased 6.3 per cent of total retail sales. The company ended the quarter with 1725 stores after opening three new BWS stores and closing six.

Promotions 261

Promotions Accounting Consumer Shopping 261

Retail TouchPoints

DECEMBER 16, 2024

This requires targeted upskilling in critical areas like carbon accounting and management, sustainable procurement and stakeholder management. Establishing clear communication protocols, cross-departmental KPIs and accountability measures is essential. Our research highlights that U.S.

Supply Chain Management 277

Supply Chain Management Finance Accounting Management 277

Inside Retail

MARCH 18, 2025

per cent to $409 million, accounting for 22.3 Sales remained flat at $1.83 billion, attributed to mixed trading conditions, store closures, and Myer Exclusive Brands stock trapped at its national distribution centre. Comparable sales climbed 0.8 Meanwhile, online sales rose 4.8 per cent of total sales. per cent of the group’s sales.

Net Profit 262

Net Profit Marketing Department Stores Apparel 262

Retail TouchPoints

FEBRUARY 24, 2025

Our intent is to operate more efficiently, increase accountability, reduce complexity and drive better integration. We are simplifying our structure, removing layers and duplication and creating smaller, more nimble teams, said Niccol in the layoff announcement. For Q1 of its 2025 fiscal year, which ended Dec. billion , down 1% from the $7.12

Accounting 265

Accounting Returns Planning Store Operations 265

Inside Retail

JANUARY 12, 2025

per cent and accounted for 22 per cent of the group’s sales. The department store chain booked sales of $1.59 billion, down 0.8 per cent, impacted by the temporary closure of the Werribee store from February 14 to November 29. Its online store sales rose 2.8

Department Stores 264

Department Stores Apparel Accounting Consumer 264

Retail TouchPoints

NOVEMBER 21, 2024

GlassesUSA.com has introduced a next-day delivery service for prescription eyewear, just in time for the end-of-year spending rush as consumers look to use up the funds in their FSA and HSA accounts.

Fulfillment 289

Fulfillment Accounting Consumer Customer Experience 289

Retail TouchPoints

OCTOBER 22, 2024

With the monthly fee, Costco members can create accounts for their entire household and get unlimited access to the Peloton content library. The Peloton Bike+ will be self-assembly and is expected to retail for $1,999 in-store and $2,199 online, including delivery and a 48 -month extended warranty.

Accounting 264

Accounting Marketing ATS 264

Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. These payment methods simplify transactions by allowing consumers to store multiple cards or bank accounts in a single digital wallet, reducing the need for manual entry.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

JANUARY 15, 2025

Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. European retailers are increasingly turning to Account-to-Account and Open Banking payment options as a way to increase resilience.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Retail TouchPoints

FEBRUARY 20, 2025

During checkout, shoppers will see an option to log in to their Amazon account and verify their Prime membership. Post-purchase, Prime members also can view, manage and track their Buy with Prime orders from their Amazon account on Amazon.com or their Adidas order confirmation email.

Checkout 216

Checkout Fulfillment Accounting Returns 216

Inside Retail

FEBRUARY 6, 2025

Traditional gifts including flowers, food and chocolate will be popular, with people aged 18 to 34 accounting for 27 per cent of spending. This marks the first time that Valentine’s Day spending has exceeded $500 million.

Accounting 272

Accounting Shopping ATS 272

Inside Retail

FEBRUARY 12, 2025

According to the Sydney Morning Herald , auditors refused to sign off on the companys accounts three months after the mandatory reporting deadline. We are finalising the accounts with the appropriate level of due diligence, and these will be lodged this quarter, it added.

Marketing 239

Marketing Accounting Supermarket 239

Retail TouchPoints

JANUARY 21, 2025

Our members have spoken loud and clear Costco must deliver a fair contract or theyll be held accountable, said Sean M. By an 85% margin, Costco workers have authorized a strike by the 18,000 employees who are members of the Teamsters Union , to take effect on Jan. 31, 2025 when their current contract runs out.

Accounting 278

Accounting Location Marketing ATS 278

Inside Retail

FEBRUARY 12, 2025

Besides a Woolworths supermarket and BWS liquor store, which account for 51 per cent of turnover and have signed a lease renewal through to 2032 the centre is home to The Reject Shop, Australia Post, a medical centre, pharmacy, and other retailers, with non-discretionary retail.

Shopping 263

Shopping Supermarket Accounting Location 263

Inside Retail

JANUARY 30, 2025

million in the prior year, the Australian Financial Review reported, citing accounts filed by the company. Activewear brand Lorna Jane’s profit nearly doubled in the last fiscal year thanks to a strong boom in post-pandemic demand. Lorna Janes profit for the 12 months ended June 30 rose to $21.3 million from $11.6 million, up from $198.3

Accounting 255

Accounting Location ATS 255

Inside Retail

NOVEMBER 18, 2024

“Choice is continuing to call for a specific, fit-for-purpose law to hold businesses accountable as soon as they breach customer privacy, and protect consumers from the harms that can occur without proper and clear regulation of facial recognition technology.”

Accounting 264

Accounting Consumer ATS 264

Retail TouchPoints

DECEMBER 18, 2024

trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 He has been listed among Accounting Todays Top 100 Most Influential people for four years. As ecommerce continues to grow, various states are introducing or planning to introduce Retail Delivery Fees (RDFs). trillion by 2029.

Accounting 278

Accounting Point of Sale Consumer Planning 278

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Marketing and Brand Impersonation Scams Brand imposters are a growing problem for major brands, but no brand is immune in the digital age.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Inside Retail

MARCH 3, 2025

Since securing those key accounts and proving its commercial success, Leo Lin has gone on to launch with additional retail partners, such as Revolve, FWRD, Rent The Runway and Anthropologie. Once you land a number of accounts, it can keep going but it really only keeps going if the product backs it up.

Fashion 208

Fashion Boutique Accounting Wholesale 208

Inside Retail

OCTOBER 22, 2024

Jeanette Fenske: I’m accountable for all of the Woolworths Supermarket Stores across Australia, so just over 1000 supermarkets, roughly 130,000 team members. What that really means is I have full P&L accountability for our financials for those stores, but equally for our customer and our team experience.

Supermarket 246

Supermarket Accounting Management Store Operations 246

Retail TouchPoints

FEBRUARY 6, 2025

One of the key strategic goals was increasing online sales, which had previously accounted for approximately 6% of all sales. The modernization plan, which kicked off in December 2020, included a digital transformation with a vision for Freedom Furniture to be omnichannel first, Mitchell added in an interview with Retail TouchPoints.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

JANUARY 24, 2025

Adverse Event Reporting and Record-Keeping MoCRAs stringent adverse event reporting requirements place a new level of accountability on cosmetic brand owners. These requirements underscore MoCRA’s focus on transparency, aligning cosmetics with other FDA-regulated industries like pharmaceuticals and food.

Consumer 297

Consumer Accounting Management Returns 297

Retail TouchPoints

MARCH 14, 2025

AI and the Purchase Cycle Although brick-and-mortar, in-store visits account for 80% of all shopping, the online marketplace is increasingly becoming the new norm, reinforcing the importance of online search strategies to meet and engage consumers.

Accounting 179

Accounting Customer Experience Consumer Marketing 179

Retail TouchPoints

FEBRUARY 10, 2025

Many of us have shared the following experience: Youre going about your day when you receive a text saying your package from Amazon couldnt be delivered and you need to log into your account to resolve the issue. to Hold on, is this legit? The halo effect refers to peoples tendency to trust brands they have a positive impression of.

Consumer 205

Consumer Accounting Shopping ATS 205

Inside Retail

MARCH 2, 2025

An accounting and marketing graduate, Chiczewski also has a Masters of Business degree. McDonalds, or rather Maccas, has been part of Australian communities for more than 50 years. I am looking forward to continuing to build on the incredible legacy of our people and franchisees.

Finance 226

Finance Accounting Customer Experience Planning 226

Retail TouchPoints

MARCH 20, 2025

However, numerous accounts of AIs deceptive behavior raise justifiable concerns within the AI community. Transparency and accountability must come first. Without transparency, holding AI accountable can be difficult, leading to misuse, bias or even harm. Then, we must rigorously test these systems for potential misuse.

Accounting 147

Accounting Finance Promotions Management 147