Accessories Clienteling Consumer Customer Experience 
Retail TouchPoints
NOVEMBER 3, 2022
The revamped stores will feature a new layout designed to support one-on-one customer experiences. At the new locations customers can walk in or make an appointment, and use the services of an expertly trained stylist and in-house alterations artisan. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.
Inside Retail
JULY 22, 2024
It is the beginning of a great journey and a stronger focus on PR and marketing for the first time in Australia, and will allow us to reach a broad new audience while engaging existing clientele, with the exciting new offerings and wide range available. How does Desigual plan to engage with the community and build a loyal customer base?
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Inside Retail
MAY 28, 2024
Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. Inside Retail : Customer experience is crucial in the retail industry. How does Kate Spade New York prioritise customer satisfaction, both online and in-store?
Retail Focus
NOVEMBER 22, 2023
Luxury pop-up stores become essential brand levers amid the bustling atmosphere, presenting a distinct and enchanting shopping experience for consumers. Furthermore, I assess their impact on the visibility of a brand, customer engagement, and overall success.
Retail TouchPoints
FEBRUARY 18, 2021
And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick. Is the store limited in space?
Independent Retailer
MAY 5, 2022
While there is no doubting the dramatic push toward ecommerce during the pandemic, that is not to say brick-and-mortar has become anywhere close to obsolete as consumers navigate the return to their ‘new normal.’ The specific layout of each store should depend on the size of the space and the goal of the customer experience.
365 Retail
MAY 30, 2024
The Art-Business Intersection Diving deeper into the intersection of art and business, you’ll find that the strategic use of sculptures in commercial venues can profoundly influence consumer behavior and perceptions. Sculptures, being tangible and visually attractive, can create a unique ambiance that elevates customer experience.
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