Retail TouchPoints

SEPTEMBER 5, 2024

AI is the latest massively disruptive technology making waves for businesses everywhere. But it’s not quite new to retailers. They’ve been leveraging AI for a number of years in the form of chatbots, product recommendation engines, self-checkouts and many other use cases. However, with the advent of generative AI, things are changing quickly today. Even many tech-savvy retailers are struggling to keep up.

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Inside Retail

SEPTEMBER 5, 2024

Sephora has reopened its largest store in Australia-New Zealand, the revamped Melbourne Central flagship. “This revitalised space offers customers an immersive beauty experience where they can explore our extensive product range and engage with the latest beauty tech and digital elements,” said Mark O’Keefe, GM at Sephora Australia and New Zealand. “As we celebrate our 10th anniversary in the Australian market, 2024 is a significant year for Sephora, and we are excited to

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Inside Retail

SEPTEMBER 1, 2024

Plant-based burger chain Flave, launched by ex-Zambrero CEO Stuart Cook, has closed down. Stuart and Samantha Cook launched the vegan fast-food brand amid rapid growth in the plant-based food market and had plans to franchise the chain. However, the two Bondi stores were temporarily closed mid-2023. A shift in consumer habits has been blamed for the brand’s difficulties.

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Retail Wire

SEPTEMBER 2, 2024

At the 3rd World Power Battery Conference held in Yibin City, Sichuan Province, Kaiyi Auto unveiled its latest international models, marking a significant milestone in the company’s global expansion strategy.

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Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Marketing

Tokinomo

SEPTEMBER 1, 2024

Campaign corner Smells like…Mayo? You know those great commercials for perfumes in which a celebrity goes on the mountain, then on the ocean while explaining how great it is to be free? Well, this is not that for sure. What if we were to tell you that Hellmans is launching a Mayo-inspired fragrance? With Will Levi’s help, Hellmans created a commercial that seems to mock all perfume commercials ever made in which Levi is presenting his No 8 fragrance.

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Retail Focus

SEPTEMBER 5, 2024

While artificial intelligence, or AI if you prefer, is not an entirely new concept to retailers, the way it is being used and rolled out in shops and stores, as well as online, is changing at a rapid pace. From the use of chatbots to direct customers to the correct department while shopping on their mobile device or computer, through to sophisticated inventory management that helps retailers operate easier, the potential for AI in retail is far-reaching.

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Retail Wire

SEPTEMBER 4, 2024

Einstein Bros. Bagels is introducing a new seasonal offering, the "Fall Flavor Fling" Combo, starting today. The limited-time promotion features the Maplehouse Breakfast Sandwich, accompanied by a Twice-Baked Hash Brown and a Classic Cold Brew Coffee, all for $9.99.

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Promotions 245

Retail Gazette

SEPTEMBER 6, 2024

Primark boss George Weston revealed the shoplifting epidemic is costing the fashion retailer more in losses than it pays in business rates. The chief executive of owner Associated British Foods told The Sun that theft in the retailer’s stores had become “socially acceptable”, adding that the perpetrators were “facing no consequences”. “The cost of shoplifting is now bigger than our bill for rates,” he said.

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Retail Focus

SEPTEMBER 3, 2024

The LEGO Group yesterday confirmed plans to open a new store in Bristol, the second in the city located at Cribbs Mall. The new 178M 2 LEGO ® Store, located adjacent to Polestar and H&M, will be home to unforgettable immersive experiences, expert guidance from Brick Specialists, plus access to exclusive in-store offerings. Unforgettable immersive experiences – including Pick a Brick Wall and Build a Minifigure Tower.

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Retail TouchPoints

SEPTEMBER 3, 2024

Watchmaker Fossil Group ’s Canadian subsidiary has boosted its online sales volume, including a 14% increase in revenue per site visit, by leveraging an AI-powered solution that analyzes and predicts customer behaviors. The Metrical solution uses customer insights to offer targeted incentives designed to help convert visitors into customers. Fossil used the Metrical tool to offer free shipping to customers who were most likely to abandon their cart, a targeted promotion that increased the number

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Inside Retail

SEPTEMBER 3, 2024

Fashion retailer Country Road and Homie have teamed up to launch a range of past-season Country Road garments reimagined into new pieces. Homie is a streetwear label and social enterprise based in Melbourne that supports reuse and minimises waste in the fashion industry by upcycling clothing. For this limited run, past-season heritage sweats have been sorted, cut, and mixed into different panels and combined to create a unique piece, like a puzzle.

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Retail Wire

SEPTEMBER 3, 2024

Serendipity3, an iconic New York City restaurant that's known for its Frrrozen Hot Chocolate, has announced its 70th anniversary celebration with the grand opening of a new Times Square location on Sept. 5.

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Location 260

Retail Gazette

SEPTEMBER 5, 2024

John Lewis is bringing back its ‘Never Knowingly Undersold’ price promise two years after it was scrapped, as it reaffirms its commitment to quality products, brilliant service and competitive prices. Starting from Monday (9 September), the department store will price match its products in store and online to those across 25 major retailers, including M&S, Next, Boots and AO.com.

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365 Retail

SEPTEMBER 1, 2024

Driven by fast technology adoption, the retail sector is changing fundamentally. Among the most important developments changing the retail scene is the Internet of Things (IoT). With its network of linked devices, IoT is not only improving retail operations but also altering the customer experience in ways unthinkable a few years ago. From tailored shopping experiences to simplified inventory control , IoT is leading in producing what we now call “smart stores.” This paper investigat

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Retail TouchPoints

SEPTEMBER 5, 2024

Foot Locker is kicking off a month-long celebration of its 50th anniversary as it gains momentum in its turnaround effort. The anniversary celebrations will include various in-person events and the debut of a limited-edition sneaker and apparel collection in collaboration with Nike , Adidas , New Balance , Puma and Converse. Despite a rough couple of years, Foot Locker remains a leading player in sneaker culture, a position it “intends to uphold for the next 50 years,” claimed the company in a s

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Inside Retail

SEPTEMBER 5, 2024

With claims Australia has been in a retail recession for 18 months, year-end result headlines are spruiking a consistent storyline of net profit losses – for most. But there’s one group of retailers bucking the trend. And that is the brands that have gone all-in on everyday low prices or EDLP. While sales might be up for brands that adopt a high/low pricing strategy like JB HiFi, their bottom line isn’t looking so rosy.

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Retail Wire

SEPTEMBER 5, 2024

At Volvo Cars' Capital Markets Day on Sept. 5, 2024, the company announced a significant shift in its technological approach by introducing the Volvo Cars Superset tech stack.

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Retail Gazette

SEPTEMBER 2, 2024

Gymshark is set to open its first permanent store outside the UK this year inside UAE’s Dubai Mall. It will be the gymwear giant’s third store, following the opening of its flagship on London’s Regent Street in October 2022, and its recent launch in the city’s Westfield Stratford City this summer. The new store will open towards the end of 2024 on the ground floor of Dubai Mall – the second-largest mall in the world by total land area, welcoming over 54m shoppers through

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Shipping 121

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ATS

Cisco Retail

SEPTEMBER 6, 2024

Discover how MSPs can leverage Cisco ThousandEyes to create tiered services, enhance DXA, and deliver proactive solutions for optimal network performance and customer satisfaction. Transform your offerings and drive success.

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Management 98

Retail TouchPoints

SEPTEMBER 5, 2024

Kohl’s is rebranding and using a new brand platform to reaffirm its commitment to families. The struggling retailer is focusing on “authenticity of the everyday moments that make life beautiful,” according to a company press release. The supporting brand platform, called “Where Families Come First,” will reaffirm this positioning by showcasing how Kohl’s diverse assortment — which features brands like Babies ‘R’ Us and Sephora — supports families during key life moments and milestones.

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Inside Retail

SEPTEMBER 3, 2024

Australian Retailers Association (ARA) CEO Paul Zahra has announced his resignation at the end of this year as the lobby group transitions to an amalgamated entity with the National Retail Association (NRA). “As the ARA progresses to amalgamate with the National Retail Association — a professional goal I have long advocated for — I believe I’ve completed what I set out to do for the industry,” said Zahra, who has served in the role for over four years. “ItR

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ATS 263

Retail Wire

SEPTEMBER 2, 2024

Small Pet Select has launched what it claims to be the most environmentally friendly cat litter on the market, made from hemp.

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Marketing 305

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail Gazette

SEPTEMBER 3, 2024

John Lewis Partnership has submitted a planning application to build 215 rental homes in Reading as part of its property venture. The proposals involve transforming a former distribution warehouse into 215 energy-efficient homes, 6,000 sq ft of internal amenity space, two new external garden spaces and an “improved public realm” The homes will be purpose built for renters with shared areas for fitness, home-working and socialising, and will include a mix of one, two and three-bedroom

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Retail Dive

SEPTEMBER 6, 2024

But the bill signed by Gov. Kathy Hochul, which requires a host of safety measures to address store-based crime, was opposed by key trade groups.

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Retail TouchPoints

SEPTEMBER 6, 2024

Ingka Group , the largest operator of Ikea stores worldwide, has been testing a new peer-to-peer resale marketplace in Madrid and Oslo this summer. The platform allows customers to connect directly in order to sell and buy used Ikea products. The pilot platform is free of charge and offers users recommended prices, professional photos and precise measurements for their listings.

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Inside Retail

SEPTEMBER 1, 2024

As the retail landscape continues to evolve, so do customer expectations. Nowhere is that more evident than in the delivery experience, the next frontier in retail. Today, delivery has an almost unrivalled impact on customer loyalty and, therefore, revenue. As economic pressures persist and competition increases, customer expectations for shipping and delivery grow.

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Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

Shopping

Retail Wire

SEPTEMBER 1, 2024

Haircare brand Rhyme & Reason is leading a new environmental initiative with its #NoNewPlastic campaign, aiming to address the growing issue of plastic waste.

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Retail Gazette

SEPTEMBER 3, 2024

Primark is launching its first Swap Shop initiative for customers to exchange pre-loved and vintage clothing in its stores. The high street retailer has teamed up with circular clothing company Verte to put on a limited run of pop-ups this month in select stores in London, Manchester and Birmingham. Customers will be able to bring up to five items of adult clothing, bags, hats or scarves in good condition to be swapped for digital tokens on the Verte app, which can then be redeemed against other

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A1 Retail

SEPTEMBER 6, 2024

Shaftesbury Capital has announced a series of new retail openings in Soho. Foubert’s Place is now home to stores for contemporary jeweller Astrid & Miyu and cult eyewear brand Jimmy Fairly, while Carnaby Street has welcomed Barbour, the globally renowned lifestyle retailer. Astrid & Miyu’s new store at 5-7 Foubert’s Place is a London flagship, and a significant upsize for the brand within Soho.

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Retail TouchPoints

SEPTEMBER 6, 2024

Mall owner Simon has expanded and rebranded its Shop Premium Outlets online marketplace. The site, now called ShopSimon , represents “the next phase in [Simon’s] journey to create the ultimate omnichannel shopping experience,” according to a company release. Shop Premium Outlets (SPO) launched in 2019 to give shoppers online access to off-price inventory from Simon malls.

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Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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