Retail TouchPoints

JANUARY 17, 2025

Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million. As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailers current online pickup and delivery fulfillment systems. Walmart has committed to purchasing and deploying systems from Symbotic for 400 Accelerated Pickup and Delivery centers (APDs) over a multi-year period, with an option to purchase additional ADPs in coming years.

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Retail Wire

JANUARY 19, 2025

In-N-Out Burger is now moving to the Pacific Northwest.

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Location 264

Inside Retail

JANUARY 14, 2025

Last week, a new addition to Kmarts product range made Alex Gransbury rethink his approach to patenting. He was on a call with one of his Dreamfarm employees when he first heard that one of his inventions had been copied and pasted. For Gransbury, who has invented products in a MacGyver-like fashion for over 22 years, designing new products that are fit-for-purpose and exceed customer expectations.

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Retail TouchPoints

JANUARY 15, 2025

Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends , but it was her lifelong experience as a curly girly (a woman with curled and coiled hair) that inspired the idea and was validated by generations of women with similar experiences. I wanted to actually create products that supported hair the way it grew out of its head not to straighten it or anything, Ross said during a conversation with Business of Fashion s Sheena Butler-Young

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Focus

JANUARY 20, 2025

Festive sales at Battersea Power Station increased by 13.4% in November and December 2024 and footfall grew by 11% compared to the same period in 2023, as the riverside neighbourhood celebrated its best Christmas to date. By the end of 2024, the riverside destination had welcomed more than 26 million visitors since the Grade II listed Power Station and Electric Boulevard, the neighbourhoods pedestrianised high street, opened to the public in October 2022.

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Cisco Retail

JANUARY 15, 2025

You need to move fast with AI, but you absolutely cannot afford to sacrifice safety and security for speed. Announcing Cisco AI Defensea solution designed to eliminate this tradeoff and empower you to innovate fearlessly.

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Retail TouchPoints

JANUARY 14, 2025

The Buckle, Inc. , will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer and employee in its 440+ stores across 42 states. Buckle is a specialty apparel retailer that offers a wide selection of on-trend apparel, accessories and footwear. The retailer is especially known for its denim assortment, which includes various fits, styles and finishes from leading denim brands, as well as its exclusive brand, BKE.

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Retail Wire

JANUARY 16, 2025

Krispy Kreme continues to surprise its customers with limited-release treats.

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Retail Focus

JANUARY 15, 2025

As the June 2025 deadline for the European Accessibility Act approaches, Nexer Digital has launched a new campaign, I Matter Too , to raise awareness about the importance of inclusive online experiences. The campaign aims to encourage online retailers to act now and embrace digital accessibility as a core part of their strategy, not just to meet legal requirements but to go beyond compliance and deliver true inclusivity.

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Management ATS 147

Retail Gazette

JANUARY 15, 2025

Frasers Group has confirmed that two-thirds of its retail staff remain on zero-hours contracts ahead of new legislation aimed to limit their use. The retail giant, which was recently booted from the FTSE 100, told MPs examining the proposals to improve protection for workers that 11,500 staff members remained on the contracts and were not given any compensation even if shifts were changed at the last minute.

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Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Inside Retail

JANUARY 15, 2025

Eyewear retailer 1001 Optometry is refurbishing 25 to 30 stores located in shopping centres, implementing the brand’s “Details are Beautiful” strategy. The company tapped The Great Indoors interior designer Gesa Hopkinson for the refurbishment, which features glazed walls to allow guests to view the optometry equipment and testing rooms.

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Retail Wire

JANUARY 15, 2025

all free clear is partnering with NaviLens to help the sight-impaired.

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Retail Focus

JANUARY 14, 2025

M-Cube , the in-store digital solutions provider, has today unveiled M-Lab, its music catalogue powered by AI dedicated to the retail industry. The catalogue supports retailers in creating and innovating musical journeys in-store. As stores battle to stand out and differentiate themselves from competitors, retailers are rightly focused on building an emotional connection with their customers.

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Retail Gazette

JANUARY 20, 2025

Morrisons workers have made a major step forward in their equal pay case, following a judgment handed by the Employment Tribunal. The claimants, mostly female employees in the supermarket chain ‘s stores, are fighting for equal pay for work of equal value compared to predominantly male workers in the retailers distribution centres. This latest judgment follows the conclusion of the final Stage 2 Equal Value hearing, held at Leeds Employment Tribunal in late 2024.

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Customer Experience

Inside Retail

JANUARY 14, 2025

Swiss watch brand Longines has launched its first boutique in Perth’s CBD, marking the brand’s sixth Australian location. Located on the corner of William Street and Murray Street, the 139sqm store boasts a large corner facade featuring the winged hourglass logo and a Watchmaker Bar. Matthias Breschan, CEO of Longines, claims that the Perth location is an important milestone in the company’s history and reinforces its dedication to innovation.

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Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation retail, as opposed to the broader travel retail category. Thats where our expertise lies not with the business traveler, not duty-free airport shops, said Shaw. She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines.

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Retail Wire

JANUARY 16, 2025

Boar's Head recently faced a nationwide listeria contamination.

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Retail Focus

JANUARY 20, 2025

PXP , a leading omnichannel global payment platform and innovative industry disruptor, is announcing the launch of its industry-redefining technology platform, PXP Unity. Marking a shift in payments, PXP offers a single integration into a commerce ecosystem that makes business simpler, better and more connected. It promises to transform and empower merchants with next generation POS and online services, providing more control over their transaction data, smart routing options, and a catalogue of

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Hyken

JANUARY 14, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? What role does storytelling play in creating memorable customer experiences? Why is meeting or exceeding customer expectations important in the hospitality industry? How do personal interactions complement technology in creating a seamless customer service experience?

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Inside Retail

JANUARY 14, 2025

US fast food brand Wendys, the home of the square hamburger, launched with a store on Cavill Avenue in Surfers Paradise, Gold Coast on Wednesday (January 15). The arrival of the first Australian location in 40 years will kickstart national expansion. The master franchisee for Wendys Australia is the global leader in franchise operations, the California-based Flynn Group.

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Retail TouchPoints

JANUARY 17, 2025

Even as Walmart s Birkin dupe dubbed the Wirkin continues to sell like hotcakes , the retailer has announced a new deal that will give its customers access to the real thing. Luxury resale marketplace Rebag has joined the Walmart marketplace, making its selection of secondhand luxury handbags, jewelry and watches available on Walmart.com and the Walmart app.

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Jewelry Shopping Marketing ATS 257

Retail Wire

JANUARY 17, 2025

High-tech smart screen doors are causing more problems than solutions for Walgreens.

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Accounting

Retail Focus

JANUARY 16, 2025

Robin Valley, a sustainable jewellery brand founded by husband-and-wife duo Liang Zhang and Wanchong Chen, just opened its first physical store in Manchesters Arndale Centre. The business completed 54 transactions on its opening day, with takings of over 1,000. The opening marks a significant milestone in the businesss rapid growth since it secured a 15,000 Start Up Loan from the British Business Banks Start Up Loans programme in 2023.

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Retail Gazette

JANUARY 20, 2025

Rappers Krept & Konan are opening a supermarket specifically tailored to serve the needs of black, Asian and ethnic communities in Croydon. Saveways is set to open on 1 February on 102 Beddington Lane, Croydon, the hip hop duo and Saveways co-founder Kaysor Ali said the move will set a new benchmark in the UK ethnic grocery market. The 15,000 sq ft supermarket will specialise in premium halal produce and world foods.

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Inside Retail

JANUARY 14, 2025

Myer’s proposal to acquire Premier Retail’s apparel brands Just Jeans, Jay Jays, Portmans, Dotti, and Jacqui E has received approval from the department store chain’s independent expert. “The independent expert… has advised Myer that it continues to conclude that the proposed combination is fair and reasonable to non-associated Myer shareholders, in the absence of a superior proposal,” said Myer in a stock exchange filing.

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Department Stores Apparel Accessories Fashion 264

Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. Furthermore, the number of people relying on digital wallets on their smartphones, rather than carrying a traditional purse containing cash, continues to rise.

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Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Wire

JANUARY 17, 2025

NRF 2025 is now over, and with the clarity that exhaustion brings a few days later, I felt that what the world needs is the 423rd version of: the top five takeaways from my time at NRF.

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ATS 246

Retail Focus

JANUARY 20, 2025

Evolve Estates, part of commercial property and investment collective M Core has acquired Dolphin Quays, a mixed-use development comprising retail, leisure, offices, residential and a car park on a 2.62-acre site of prime harbourfront land. Dolphin Quays is one of the harbourfront’s principal restaurant and caf destinations in Poole. This latest acquisition further demonstrates Evolves’ expertise in identifying opportunities to buy, manage, and curate landmark mixed-use developments

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Retail Gazette

JANUARY 15, 2025

Superdry has reached a settlement with Manchester City over claims that the football clubs sponsorship deal with beer manufacturer Asahis Super Dry infringed its trademark rights. The retailer was set to appear in front of the High Court in London on Tuesday (14 January), but the case has been discontinued after the parties reached a deal, The Financial Times reported.

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Inside Retail

JANUARY 15, 2025

Hoka was founded in 2009 with a single vision to make running long distances feel easier by crafting a shoe optimised for downhill speed but it didnt take long for its founders, Jean-Luc Diard and Nicolas Mermoud, to realise that its ultra-cushioned sole could translate to road running. Hoka pioneered the max cushioning shoe category and has remained the front runner in the space by continuing to reshape the modern sneaker.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion