Inside Retail

SEPTEMBER 18, 2024

Household goods retailer Harvey Norman is facing a class action for allegedly selling unnecessary and worthless extended warranties to customers. The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. However, Echo Law’s class action alleges that the warranty offers no value to consumers, as the protection it provides is no more than the rights and

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Accounting Consumer ATS 306

Retail Wire

SEPTEMBER 19, 2024

The United Auto Workers (UAW) has issued a new strike notice for the Tool & Die Unit at Ford’s River Rouge Complex, effective Thursday, Sept. 26.

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ATS 273

Retail TouchPoints

SEPTEMBER 19, 2024

The U.S. Postal Service is bringing in Geoffrey the Giraffe and the Toys ‘R’ Us team to bolster its annual Operation Santa program. USPS Operation Santa lets U.S. households “adopt” letters to Santa, written by children and family members of all ages. Children write their holiday wishes to Santa Claus and then physically mail them to an official address.

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Consumer Shopping Marketing Customer Experience 240

Retail Focus

SEPTEMBER 20, 2024

Iconic British retailer Fortnum & Mason is delighted to announce a significant collaboration with the London Design Festival , unveiling an immersive installation by renowned artist and designer Jaime Hayon. FREE EDITORIAL & ONLINE USE © Jeff Moore FORTNUM & MASON 2024 LONDON DESIGN FESTIVAL WINDOW REVEAL The installation has take n over the store windows and atrium of Fortnum & Mason’s flagship store on Piccadilly, with a vibrant display that celebrates the British luxury retai

Shopping 147

Shopping ATS 147

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Marketing

Retail Gazette

SEPTEMBER 15, 2024

Asda chair Lord Rose has urged the Government to reform the benefits system to get more people into work. According to the Office for National Statistics, 2.8m people of working age say long-term sickness means they are unable to work, up from 2.2m before the pandemic. Lord Rose, a former M&S boss and Ocado chair, told The Telegraph: “We must increase productivity.

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Marketing ATS 143

Inside Retail

SEPTEMBER 16, 2024

KFC has opened its 800th restaurant in Australia – at southwest Sydney’s Oran Park. “We have been the fastest growing quick-service restaurant in Australia over the past six years, opening over 140 restaurants and enjoyed a record-breaking 2023, opening 34 new locations in Australia,” said Kristi Woolrych, GM of KFC South Pacific. “We are focused on creating an unmatched customer experience, and we look forward to continued growth and feeding more KFC fans nationwide.R

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Customer Experience Location ATS 290

Retail TouchPoints

SEPTEMBER 16, 2024

It’s natural to expect forecasts at a conference with a name that’s a homophone of “future,” and WGSN President and CEO Carla Buzasi delivered at the FUTR North America event in New York City on Sept. 5. Discussing what will be motivating consumers two years from now, Buzasi called 2026 “the year of redirection,” predicting that people will be looking for coping mechanisms to deal with what she termed “the great exhaustion,” a lingering hangover from COVID-19, political division and culture wars

Consumer 263

Consumer Fulfillment Shopping Marketing 263

Retail Focus

SEPTEMBER 20, 2024

Graphics, and signs in particular, have long been associated with shops. While these have moved on from the traditional signs that once adorned the front of shops, the purpose very much remains the same – getting people inside to browse and purchase products. Of course, nowadays, signs and graphics now also play a major role in creating a certain environment for shoppers.

Visual Merchandising 147

Visual Merchandising Outdoor Shopping Promotions 147

Retail Dive

SEPTEMBER 19, 2024

Elliott Hill, who served as president of consumer and marketplace before retiring in 2020, will rejoin the sportswear giant in the top spot, while John Donahoe retires.

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Consumer 118

Inside Retail

SEPTEMBER 17, 2024

When you look at the vibrant tones and silky silhouettes of Silk Laundry, it’s easy to see how this Australian-born apparel brand has captured the hearts of Hollywood ‘It’ girls like Heidi Klum, Emily Ratajkowski and Priyanka Chopra. In June, Silk Laundry opened its first US-based bricks-and-mortar shop in Los Angeles, California. This marks the brand’s sixth store, with four locations across Australia and one shop in Montreal, Canada.

Fashion 265

Fashion Boutique Wholesale Jewelry 265

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Retail Wire

SEPTEMBER 19, 2024

Walmart announced that it will be raising pay for its Sam's Club employees as a part of what the company calls "deliberate and meaningful investments" in its workers.

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ATS 246

Retail TouchPoints

SEPTEMBER 19, 2024

Throughout 2024, report after report has shown online sales declining by around 7% year-on-year. In fact, the CBI’s latest figures in the UK showed online sales falling by a startling 45% in June. Some believe we’ve passed peak ecommerce, while others see it as a temporary correction to the COVID-induced surge, but whatever view you take it’s certain that many online retailers are looking at growth curves that are flattening or declining — and they’re urgently looking for ways to change it.

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Finance Shopping Visual Merchandising Location 234

Retail Gazette

SEPTEMBER 18, 2024

Asda revealed that co-owner Mohsin Issa would step back from his executive leadership role at the supermarket, with chair Stuart Rose set to take over the running of the retailer, supported by TDR Capital partner, and ex-eBay Europe boss, Rob Hattrell. It seems like Rose has gotten what he wanted after he last month admitted he was “embarrassed” by the grocer’s performance and wanted Issa to step back.

ATS 110

ATS Supermarket Grocer Shipping 110

Retail Dive

SEPTEMBER 16, 2024

Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance

Inside Retail

SEPTEMBER 16, 2024

Scentre Group and Barrenjoey have acquired half of Westfield West Lakes in Adelaide for $174.75 million. Simon Rooney, head of retail capital markets – Pacific at CBRE, negotiated the deal on behalf of the Dexus Wholesale Property Fund. This marks Scentre Group’s second venture into funds management following its acquisition of a 50 per cent stake in Westfield Tea Tree for $308 million last June. “Ahead of Scentre Group exercising its pre-emptive right, the Westfield West Lakes oppor

Wholesale 275

Wholesale Shopping Management Marketing 275

Retail Wire

SEPTEMBER 15, 2024

Air Canada announced today that it has reached a tentative four-year collective bargaining agreement with the Air Line Pilots Association (ALPA). ALPA collectively represents over 5,200 pilots at Air Canada and its regional carrier, Air Canada Rouge.

ATS 248

ATS 248

Retail TouchPoints

SEPTEMBER 13, 2024

Walmart will roll out Caroline’s Carts — shopping caddies designed to help those caring for people with disabilities or limited mobility — in stores across the country by early 2025. The carts’ seat holds 35 to 250 pounds ; Walmart will equip each Supercenter with two carts and each Neighborhood Market with at least one. Walmart’s order for approximately 8,000 carts is greater than all Caroline’s Cart orders combined since the company began manufacturing in 2012.

Store Operations 278

Store Operations Customer Experience Shopping Marketing 278

Retail Gazette

SEPTEMBER 16, 2024

The historic Allders department store building in Croydon is set for a revamp after d eveloper and operator Unibail-Rodamco-Westfield (URW) has been granted planning permission. The plans, approved by Croydon Council, include new shops and food outlets as part of a phased scheme to rejuvenate the much-loved local landmark. Allders was founded in 1862 and closed in 2013 after it fell into administration, but the building remains an important part of the town’s heritage.

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Department Stores Planning Shopping ATS 119

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Shopping

Retail Dive

SEPTEMBER 19, 2024

Retailers are investing in digital marketing to reach the younger generation as the group turns to generative AI and influencer recommendations for gift ideas.

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Shopping Marketing 109

Inside Retail

SEPTEMBER 16, 2024

A Hello Kitty Cafe pop-up will open at Chadstone Shopping Centre’s The Social Quarter on Friday, in celebration of the 50th anniversary of the iconic Sanrio cat character. The cafe will serve strawberry sandos, themed bento boxes, strawberry iced matcha lattes, cakes, cookies, and coffees. The cafe has a capacity for 30 walk-in guests. It will also have a grab-and-go counter for takeaway Hello Kitty-themed snacks and drinks.

Planning 264

Planning Shopping ATS 264

Retail Wire

SEPTEMBER 17, 2024

Nucor Corporation has released its third-quarter guidance, projecting earnings between $0.87 and $0.97 per diluted share. But there is more to unpack with other recent developments.

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Retail TouchPoints

SEPTEMBER 19, 2024

Coachtopia , the Coach sub-brand dedicated to circularity in fashion, has partnered with resale marketplace Poshmark and digital ID technology Eon to simplify the resale process of its upcycled products. Coachtopia items are already equipped with an embedded NFC-powered digital passport from Eon, and this new partnership will allow consumers to resell those items on Poshmark with the click of a button.

Fashion 230

Fashion Consumer Shopping Marketing 230

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ATS

Retail Gazette

SEPTEMBER 17, 2024

Tesco boss Ken Murphy revealed the supermarket giant is considering using its Clubcard data to “nudge” customers towards healthier and cheaper alternatives. The chief executive said the supermarket was using artificial intelligence to monitor how its customers were shopping to provide suggestions on what products to buy next in an effort to deliver better value to consumers.

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Planning Supermarket Shopping Consumer 116

365 Retail

SEPTEMBER 16, 2024

Primark will expand Click & Collect to 54 more stores in Great Britain before the end of this year, as the retailer marks its 50 th year on the Great British High Street. The next stores will start to roll out from the Autumn, meaning Click & Collect will be available to shoppers in over half of its stores nationwide before Christmas. The new stores to get the service are the first to be revealed after it was announced in April this year that the service was to be rolled out across store

Shopping 110

Shopping Fashion Marketing ATS 110

Inside Retail

SEPTEMBER 15, 2024

Samsung, Xiaomi and other smartphone companies colluded with Amazon and Walmart’s Flipkart to exclusively launch products on the e-commerce firms’ Indian websites in breach of antitrust laws, according to regulatory reports seen by Reuters. Antitrust investigations conducted by the Competition Commission of India (CCI) have found that Amazon and Flipkart violated local competition laws by giving preference to select sellers, prioritising certain listings, and steeply discounting prod

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Marketing Retail Marketing Consumer Shopping 264

Retail Wire

SEPTEMBER 16, 2024

Arabica bean futures have been trading higher, indicating coffee price hikes are likely coming.

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Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

Shopping

Retail TouchPoints

SEPTEMBER 16, 2024

Northeast Grocery is testing in-store robots designed to detect out-of-stocks and inaccurate prices in 10 upstate New York stores. The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Inventory Management 257

Inventory Management Wholesale Supermarket Customer Experience 257

Retail Gazette

SEPTEMBER 18, 2024

Tesco unveiled plans to launch a new ecommerce initiative last week, as it seeks to help international supermarket chains develop their online operations, in a similar move to fellow UK grocer Ocado. Tesco’s Transcend Retail Solutions, which was set up last year, provides software and hardware to international supermarkets to allow them to fulfil online orders directly from their stores.

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Grocer Fulfillment Supermarket Marketing 106

Wiser

SEPTEMBER 20, 2024

When businesses look to improve their pricing strategy, visibility, and overall competitive edge, they turn to price intelligence vendors. But not all vendors offer the same level of service or data quality. At Wiser, we pride ourselves on providing accurate, complete, and actionable insights that help brands and retailers make critical decisions. Recently, we put ourselves to the test and compared Wiser to some of the most well-known competitors in the industry.

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Brand Management Marketing Management ATS 78

Inside Retail

SEPTEMBER 13, 2024

Australian minimalist fashion brand Status Anxiety has launched its first physical location in New York City’s Nolita. The store, located at 248 Elizabeth Street, offers ethically sourced leather goods with a focus on biodegradable materials and environmental impact reduction. It has been designed in a minimalist style, with white as the primary colour.

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Boutique Fashion Location Consumer 279

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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