Retail TouchPoints

NOVEMBER 28, 2022

The news was announced on the company’s Q3 2022 earnings call Nov. CFO Adrian Mitchell said the new store-based DCs are “a low-cost complement to our existing fulfillment network” and will help reduce shipping costs, improve delivery speeds and ensure better utilization of inventory. “We’ve

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Retail TouchPoints

AUGUST 23, 2022

has launched the Business Optimization Of Shipping and Transport engine, or BOOST, which leverages data, AI and machine learning to choose the best fulfillment option for both the customer and LS&Co.’s BOOST’s AI calculations will help the company reduce shipping impact without shifting the burden to the customer.

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Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. The service will be invite-only for the duration of 2022.

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Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023. The retailer also completed a chainwide rollout of inventory-scanning robots in October 2022. “As

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Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Fulfillment Shipping Supply Chain Management Consumer 238

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. Shoppers will Buy Even Earlier to Avoid Price Hikes.

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Retail TouchPoints

AUGUST 22, 2024

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. To achieve that goal, fulfillment has to be embedded into other functional discussion areas, such as marketing and merchandising. “We The retailer even ran a flash shipping program as early as 2015.

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Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

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Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Retail TouchPoints

MARCH 24, 2022

With 2022 in contention to be the year things “finally, actually” return to “normal” (if we even remember what that looked like!), This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. The Returns Season Gets Extended.

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Retail TouchPoints

SEPTEMBER 15, 2021

Supply chains came under intense scrutiny with the advent of COVID-19 as new safety protocols, worker shortages in manufacturing countries and a range of shipping delays slowed the global movement of goods. Hal Lawton, President and CEO of Tractor Supply Company , will be the opening keynote speaker on Monday, June 20.

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Retail TouchPoints

FEBRUARY 21, 2024

This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies? This means that when ecommerce retailers can’t provide the peace of mind that clear return shipping policies can offer, customers will take their money and run.

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Retail TouchPoints

AUGUST 18, 2023

TikTok is continuing to build out its commerce-related services with the launch of ecommerce fulfillment for companies in the UK selling via TikTok Shop. Now the UK also will be the first market for the company’s new logistics program, called Fulfilled by TikTok (FBT). cubic liters per shipment. 1, 2023, multiple sources report.

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Retail TouchPoints

JANUARY 9, 2023

Cephalofair Games , which recently released its Frosthaven game following a nearly $13 million Kickstarter campaign, had to manage fulfillment to both 83,000 backers and 600 independently owned retailers worldwide. There are a few Kickstarter fulfillment companies in the industry, but they never handled a project anywhere near this big.

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Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Prediction 5: Holiday 2022 Will Be a True Glimpse of Post-COVID Retail. Many households may be heading back to school, but the holiday season is on the minds of many retail executives.

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Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Inside Retail

JANUARY 6, 2025

billion in 2022. This, combined with Amazons dedicated focus on building a vast fulfilment network to underpin its delivery proposition, has allowed the brand to achieve the size and scale it has in the UK. Fulfilment expansion Amazon Australia is heavily investing in expanding its fulfilment capabilities in the local market.

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Retail TouchPoints

DECEMBER 31, 2024

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. of all purchased goods were returned to retailers.

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Retail TouchPoints

DECEMBER 9, 2021

Once goods make it off a ship, the next slowdown comes as dozens of entities with conflicts of their own work to accommodate their quick transport. There are, however, three things brands can do now to soften the bullwhip effect at various stages, setting themselves up for a less disruptive 2022. Ongoing Strategies for Success.

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Retail TouchPoints

JUNE 21, 2024

The transition began at the company’s automated fulfillment center in Ohio and offered a test-and-learn opportunity for the larger rollout. I’m so excited we’re changing over to paper,” said Christian Garcia, a fulfillment associate at the BFL1 fulfillment center in Bakersfield, Calif.

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Retail TouchPoints

JANUARY 27, 2022

The solution is expected to launch in the second half of 2022. The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders.

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Retail TouchPoints

JUNE 28, 2023

Taking steps now to prepare your warehouse for the increase in orders and to ensure fulfillment processes are optimized is essential to make your ecommerce peak season a success. Having adequate inventory to ship is job one for any ecommerce business. Everything from shipping materials to labels to printer ink are very important.

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Retail TouchPoints

SEPTEMBER 22, 2022

Inflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. Particularly in-store, because over the last couple of years as digital grew, the store evolved and in many cases became a fulfillment hub.”.

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Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. During the call on Nov.

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Independent Retailer

OCTOBER 31, 2022

The 2022 holiday season is just around the corner, and with it comes a plethora of shipping challenges. Here are some shipping forecasts for retailers to be aware of so you can be fully prepared this holiday season: Increased Volume of Shipments. Delays in Shipping. by Chelsea Lamb.

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Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. This can include critical insights gathered from metrics such as pick accuracy, on-time shipping, on-time in-full and delivery success rates.

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Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Speed is all about when the buyer wants their products and the time that they request it, so the key thing is how a business can reduce the time to fulfil that order,” says Boyer.

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Inside Retail

JULY 15, 2024

Booktopia’s peak coincided with the pandemic lockdowns, when it brought in$224 million in sales in 2021 and $241 million in 2022 – yet the company never turned a profit. It definitely would have stood a better chance than just effectively staying still and just doubling down in fulfilment and logistics.

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Fulfillment Shipping Consumer Returns 290

Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. For each website, we investigated their online shipping policies (examples here and here ) and went through the buying process to view shipping options available at checkout. How to Get Ready for Peak Shipping.

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Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. Sustainability is not only about the resilience of business but also of the planet.

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Retail TouchPoints

JUNE 26, 2023

since its September 2022 debut. Both Temu and Shein rely heavily on the de minimis exception to ship packages directly to U.S. According to the committee’s initial findings, Temu and Shein alone are likely responsible for more than 30% of all packages shipped to the U.S. Temu is now the No. 1 shopping app in the U.S.,

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Retail TouchPoints

MAY 3, 2022

Brands that have done due diligence with ecommerce-friendly, thru-the-mail-ready items with higher Average Selling Price (ASP), or multi-packs to help offset shipping costs, as well as pricing parity across retailers, will be in a better position for success during negotiations.

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Retail TouchPoints

NOVEMBER 4, 2021

In September 2021, the retailer partnered with Instacart to launch Kroger Delivery Now , a virtual convenience store fulfilled by Kroger that delivers items from a selection of 25,000 fresh groceries and household essentials in as little as 30 minutes.

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Retail TouchPoints

DECEMBER 10, 2021

I think what’s going to be interesting is, how do we rebound in 2022?” One thing that’s unlikely to change in 2022 is the importance of omnichannel offerings. That means open air shopping centers have become even more attractive due to how they can make curbside and BOPIS fulfillment easier to handle.

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Inside Retail

SEPTEMBER 27, 2023

Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

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Retail TouchPoints

SEPTEMBER 26, 2023

Don’t oversell products if you don’t have the supply to fulfill orders. According to our data, we see that the “second Prime Day” (in 2022 known as the Prime Early Access Sale, in 2023 known as Prime Big Deal Days) was slightly less competitive than BFCM, with 7% less ad spend. What still needs to ship? What sold through?

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