Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Now, at the halfway point of the year, we thought we’d check in on how well our predictions have held up. 2022 certainly isn’t turning out how anyone thought it would.

Social Commerce 301

Social Commerce Inventory Management Fulfillment Shipping 301

Retail TouchPoints

MARCH 24, 2022

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

Returns 307

Returns Drop-Shipping Merchant Services Shipping 307

Retail TouchPoints

JUNE 3, 2022

population with next-day or two-day shipping. The first facility will open in summer 2022 in Joliet, Ill., A custom box is created to fit the exact measurements of the order and sent to an associate, who can assemble up to four orders at once, for packing; and Ship: ?The in a statement.

Fulfillment 257

Fulfillment Shipping Location Management 257

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Prediction 5: Holiday 2022 Will Be a True Glimpse of Post-COVID Retail. Hilding Anderson, Head of Retail Strategy, North America, Publicis Sapient : “This year’s holiday season offers our first glimpse at a true post-COVID retail season.

Consumer 283

Consumer Sporting Goods Checkout Shipping 283

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Merchant Services 282

Merchant Services Payment Services Promotions Location 282

Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. 16-18 at New York City’s Javits Center. One of the things we had to do as a management team, and me personally, was put our people at the center of everything. Leadership Lessons.

Returns 284

Returns Social Commerce Consumer Shipping 284

Retail TouchPoints

SEPTEMBER 15, 2021

Supply chains came under intense scrutiny with the advent of COVID-19 as new safety protocols, worker shortages in manufacturing countries and a range of shipping delays slowed the global movement of goods. Hal Lawton, President and CEO of Tractor Supply Company , will be the opening keynote speaker on Monday, June 20. “As

Fulfillment 260

Fulfillment Shipping Planning Management 260

Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. The service will be invite-only for the duration of 2022.

Fulfillment 273

Fulfillment Merchant Services Shipping ATS 273

Retail TouchPoints

APRIL 22, 2022

has downgraded its sales outlook for the first quarter of fiscal 2022 and announced the departure of Old Navy President and CEO Nancy Green, causing shares of the retail group to plummet 18% the day after the announcements. Citing challenging macro-economic dynamics and “execution challenges” at the Old Navy brand, Gap Inc.

Drop-Shipping 270

Drop-Shipping ATS Shipping Promotions 270

Retail TouchPoints

JULY 11, 2022

The 2022 wedding season is expected to be a record breaker, with an estimated 2.6 After all, no one wants compliance obligations to bog down your business, especially when you are at your busiest. After all, no one wants compliance obligations to bog down your business, especially when you are at your busiest.

Jewelry 246

Jewelry Shipping Returns Consumer 246

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

Payment Services 299

Payment Services Checkout Drop-Shipping Customer Retention 299

Retail TouchPoints

OCTOBER 13, 2021

Vuori has received a $400 million investment from SoftBank Vision Fund 2 that values the activewear brand at $4 billion just six years after its debut. Launched in 2016 as a DTC business, Vuori has since expanded to brick-and-mortar via wholesale at retailers including Nordstrom and REI , as well as with 10 standalone stores.

ATS 261

ATS Wholesale Apparel Shipping 261

Retail TouchPoints

JANUARY 19, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. 17, 2022 for exposing workers to ergonomic hazards. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y.

Planning 284

Planning ATS Shipping Location 284

Retail TouchPoints

MAY 3, 2022

With more investment on the table, it is more important than ever for brands to take stock of their own businesses and changes occurring at Amazon to successfully navigate their annual negotiations. Avoid this at all costs. of the United States’ net digital ad revenue, according to Insider Intelligence. Know the Numbers.

Accounting 270

Accounting Shipping Management Fulfillment 270

Retail TouchPoints

JUNE 23, 2022

“More than 80% of our customers shared that they would be excited for a program that would allow them to earn rewards across all of our banners ,” said Rafeh Masood, EVP and Chief Customer Officer at Bed Bath & Beyond Inc. in a statement. Bed Bath & Beyond is also introducing a credit card tied to the new program.

Shipping 300

Shipping Shopping Marketing Planning 300

Retail TouchPoints

MAY 18, 2022

The retailer blamed slower sales growth on a variety of factors: inventory that arrived either too early and too late, elevated compensation and headcount at distribution centers, increased costs and a changing mix of merchandise sales. And we will work with our vendor partners from sourcing to production to shipping.”.

Drop-Shipping 254

Drop-Shipping Outdoor Shipping Management 254

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store. “We retailers in 2022, $816 billion , or 16.5% , was returned.

Returns 273

Returns Drop-Shipping Wholesale Shipping 273

Retail TouchPoints

OCTOBER 4, 2022

The company’s discounted Prime membership has received a new name — Prime Access — and allows those who qualify to register for the service at a monthly rate of $6.99 The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts.

Payment Services 274

Payment Services Shipping Planning Consumer 274

Inside Retail

JULY 2, 2023

Fashion brands are a key driver of demand for green shipping fuels, according to shipping group Maersk, as the sector faces pressure from consumers and regulators to reduce their climate footprint. The ECO Delivery contracts are sold at a premium to regular shipping.

Shipping 130

Shipping Fashion Accounting Consumer 130

Retail TouchPoints

SEPTEMBER 2, 2022

1, 2022 launch of its Temu site, according to CNBC and other media reports. The site offers items across categories including apparel, jewelry, pet supplies and home and garden, many at bargain prices. Temu’s site shows average shipping times to most of the U.S.

Drop-Shipping 307

Drop-Shipping Jewelry Apparel Shipping 307

Retail TouchPoints

DECEMBER 31, 2024

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. Ellie Crawford is the Director of Product Management at Manhattan Associates.

Returns 306

Returns Payment Services Shipping Fulfillment 306

Retail TouchPoints

SEPTEMBER 22, 2022

Inflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. This year is all about margin and profitability,” said Rob Garf, VP and GM, Retail at Salesforce in an interview with Retail TouchPoints. “

Promotions 246

Promotions Fulfillment Inventory Management Drop-Shipping 246

Retail TouchPoints

MARCH 22, 2023

Gamestop reported its first quarterly profit in two years for Q4 2022, which ended Jan. million , down significantly from the $915 million in hand at the close of Q4 2022. million , down significantly from the $915 million in hand at the close of Q4 2022. The retailer reached net income of $48.2 billion from $2.25

Shipping 272

Shipping Customer Experience Shopping ATS 272

Retail TouchPoints

DECEMBER 5, 2022

million of liquidity available at the end of Q3 2022, including about $92 million of availability under asset-based credit lines, against nearly $1.8 million for Q3 2022, which ended Sept. The retailer had about $121.5 billion in debt. However, the retailer is still struggling on the sales side. Net sales were down 1.6%

Inventory Management 324

Inventory Management Shipping Management Marketing 324

Retail TouchPoints

NOVEMBER 28, 2022

The news was announced on the company’s Q3 2022 earnings call Nov. CFO Adrian Mitchell said the new store-based DCs are “a low-cost complement to our existing fulfillment network” and will help reduce shipping costs, improve delivery speeds and ensure better utilization of inventory. “We’ve

Fulfillment 261

Fulfillment Shipping Accounting ATS 261

Retail TouchPoints

JUNE 21, 2024

“I’m proud of the cross-Amazon collaboration to make a positive impact on the customer delivery experience with easier to recycle materials,” said Pat Lindner, VP of Mechatronics and Sustainable Packaging at Amazon in a statement. “We And I’m proud to be a part of a change that allows customers to recycle at home.”

Fulfillment 260

Fulfillment Shipping ATS 260

Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. For each website, we investigated their online shipping policies (examples here and here ) and went through the buying process to view shipping options available at checkout. How to Get Ready for Peak Shipping.

Shipping 325

Shipping Fulfillment Checkout Management 325

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 284

Fulfillment Drop-Shipping Customer Retention Shipping 284

Retail TouchPoints

APRIL 22, 2022

Starboard Cruise Services , LVMH Moët Hennessy and Celebrity Cruises are launching an immersive luxury shopping experience onboard the cruise ship Celebrity Beyond. The ship will feature boutiques for brands including Cartier , IWC , Panerai and Bulgari.

Boutique 284

Boutique Apparel Shipping Fashion 284

Retail TouchPoints

FEBRUARY 8, 2024

At Misfits Market, we’re always looking for ways to reimagine the food system and eradicate food waste by finding value in places others don’t look,” said Abhi Ramesh, Founder and CEO of Misfits Market in a statement. Misfits Market purchased Imperfect Foods in September 2022.

Fulfillment 273

Fulfillment Marketing Shipping Consumer 273

Retail TouchPoints

JANUARY 10, 2022

1, 2022, a significant improvement over the 33.1% It’s a different landscape this year than last year, which was different than the year before,” said Peter McCall, Senior Manager, Retail Consulting and Advanced Analytics at Sensormatic in an interview with RetailTouchPoints. Additionally, in-store traffic was down only 19.5%

Shopping 293

Shopping Drop-Shipping Returns Shipping 293

Retail TouchPoints

DECEMBER 9, 2021

Once goods make it off a ship, the next slowdown comes as dozens of entities with conflicts of their own work to accommodate their quick transport. There are, however, three things brands can do now to soften the bullwhip effect at various stages, setting themselves up for a less disruptive 2022.

Fulfillment 300

Fulfillment Shipping Consumer Management 300

Retail TouchPoints

FEBRUARY 28, 2022

18, 2022 from $12.99 Walmart+ is designed to make it easier — giving customers an option to not have to sacrifice on cost or convenience,” said Janey Whiteside, Chief Customer Officer at Walmart in a statement made at the time of the September 2020 Walmart+ launch. Walmart+ membership costs $12.95

Shopping 292

Shopping Promotions Shipping ATS 292

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. The key is to stop thinking about each channel individually and instead focus on overall buyer intent.

Payment Services 245

Payment Services Merchant Services Consumer Customer Experience 245

Retail TouchPoints

OCTOBER 4, 2022

Starboard Cruise Services , the LVMH Moët Hennessy Louis Vuitton luxury retail-at-sea company, has promoted Sherrie Day to the role of Global Head of Merchandising. Day spent more than 18 years at Target where she led buying and merchandising in a number of senior roles. Day will report to Lisa Bauer, President and CEO of Starboard.

Promotions 313

Promotions Boutique Shipping Shopping 313

Inside Retail

SEPTEMBER 27, 2023

Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

Shipping 130

Shipping Drop-Shipping Fashion Accessories 130

Retail TouchPoints

NOVEMBER 30, 2023

ParcelLab is not just a vendor, but a partner,” said Breanna Moreno, VP of Customer Experience at True Classic in a statement. True Classic, founded in 2019, was identified as a fast-rising DTC brand in November 2022, and the retailer’s COO detailed the company’s brick-and-mortar expansion plans earlier this month.

Shipping 261

Shipping Returns Customer Experience Management 261