Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

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Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. trillion sold by U.S.

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Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands. by 2024.

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Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% of total holiday returns. to return fraud.

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Retail TouchPoints

NOVEMBER 8, 2022

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . 30, 2022, and customer count dropping 22.6%. Despite these headwinds, Johnson is optimistic about Overstock’s opportunity to scale in the category.

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Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Retail TouchPoints

MAY 16, 2022

Albertson’s will soon join that mix as well, and the company’s Senior Director of Marketplaces Jasmin Krdzalic gave attendees at last week’s Retail Innovation Conference & Expo a sneak peek at what he and his team are building. Krdzalic isn’t intimidated by this history or the challenge ahead; in fact, it’s what excites him. “[In

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Retail TouchPoints

JULY 26, 2022

A peek at second-quarter data indicates this trend is accelerating, with April and May showing a 7% increase in ASP on top of a 17% increase during the same period in 2021. This scenario sets up a battle across all sectors of the economy for brands looking to tap into consumer wallets as they shop for fewer items at fewer retailers.

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Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. By May 31, 2022, Gap Inc. Earlier in November 2022, the company sold its Gap Greater China (GGC) business to Shanghai’s Baozun, an ecommerce solutions provider, in a $40 million all-cash transaction. The Gap Inc.

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Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. Meanwhile, Allen said Scentre Group’s portfolio occupancy remains strong at 98.7 per cent in 2022.”. Pre-leasing progress was in line with expectations. . “In

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Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

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Retail TouchPoints

FEBRUARY 9, 2022

This innovation only looks set to continue throughout 2022, so to make sure your brand stays at the forefront of these digital developments, here are four of the most innovative trends in ecommerce design to explore this year. As the world opens up, many people are eager to return to in-store shopping.

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Retail TouchPoints

MARCH 9, 2023

Marking a significant shift in ThredUp ’s value proposition to consumers, the resale marketplace testing out a number of new initiatives to improve its margins, including new return policies and fees for its “cleanout kit” consignment services. ThredUp beat expectations for Q4 2022 but still saw revenues decrease 2% year-over-year, to $71.3

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Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. billion in 2022. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. Serial returners’ are shoppers who deliberately buy several items knowing full well they won’t keep some of them. retailers $22.8 retailers lose $10.40

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Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Returns, whether from gift-based purchases or not, significantly slow down associates’ availability during such a crucial time, when busyness is already a given and when too much of the process depends on employees.”.

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Inside Retail

DECEMBER 12, 2023

Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. Almost four years later, the flagship location has been locked in at 113 King Street in Sydney and is due to open in March 2024, followed by an undisclosed Melbourne location. It was originally called Tsubi.

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Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. The first store to pilot the new suite of solutions is the Beverly Hills, Calif.,

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Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

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Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Before it was just about putting up some great pictures.

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Inside Retail

JULY 31, 2023

Australian online travel agency Luxury Escapes has opened its first permanent bricks-and-mortar store, replete with “stunning visual displays and interactive customer activations,” at Chadstone Shopping Centre in Melbourne. Since then, it has opened other pop-ups , including at Chadstone. appeared first on Inside Retail.

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Retail TouchPoints

DECEMBER 22, 2022

A team of judges — Alicia Esposito, Vice President of Content for Retail TouchPoints ; Anne Kong, Associate Professor, program coordinator for visual presentation and exhibition design at the Fashion Institute of Technology; and Judy Bell, Founder of Energetic Retail — analyzed the submissions and recognized the following brands for their work : .

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Retail TouchPoints

AUGUST 3, 2023

After a four -year hiatus, the Victoria’s Secret fashion show will make its return on Sept. Earlier this year , executives hinted at a return. Victoria’s Secret debuted its Amazon storefront in April 2022 , marking the first time the company sold its lingerie and apparel beyond its own stores.

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Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Inside Retail

MAY 28, 2024

It was long overdue but at last, the Australian Retailers Association (ARA) and the National Retailers Association (NRA) are finalising a merger. Inside Retail argued in September 2022 that a merger to create a more formidable and effective industry lobby should be revisited. Or are they? appeared first on Inside Retail Australia.

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Retail TouchPoints

AUGUST 20, 2024

Adidas America , a subsidiary of Adidas AG , is facing nearly $400,000 in new fines for fall hazards at its Chester, N.Y. Inspectors returned in January 2024 to that find the company had not corrected its violations by installing guardrails or equivalent protection for employees accessing and working atop this mezzanine.

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Retail TouchPoints

JANUARY 10, 2022

1, 2022, a significant improvement over the 33.1% It’s a different landscape this year than last year, which was different than the year before,” said Peter McCall, Senior Manager, Retail Consulting and Advanced Analytics at Sensormatic in an interview with RetailTouchPoints. Additionally, in-store traffic was down only 19.5%

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Retail TouchPoints

OCTOBER 11, 2022

31, 2022, a 2.5% increase last year, much of which was due to more shoppers returning to stores. In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending. Adobe expects U.S. online holiday sales to hit $209.7

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Retail TouchPoints

JANUARY 11, 2023

Nearly 10,000 brands created more than 70,000 campaigns through the PromoteIQ platform in 2022, according to the company, and PromoteIQ already powers the retail media networks of some of the biggest names in the business including Kroger Precision Marketing , Sephora , Kohl’s and The Home Depot. “As

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Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. Looking at all the stats, frankly one might even say quite the opposite. at the peak of the pandemic. at the peak of the pandemic. of online purchases were returned — up from 18.1% Cheryl Williams, Return Rabbit. in 2019 to 14.9%

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Retail TouchPoints

JULY 25, 2022

Burch, who is Senior VP of Global Footwear at Wolverine Worldwide, and Hall, Senior Business Analyst at the company, shared their digital transformation journey alongside Ashley Crowder, CEO of the 3D commerce platform VNTANA , in a session at the Retail Innovation Conference and Expo earlier this year.

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Retail TouchPoints

SEPTEMBER 20, 2022

The Liverpool stock purchase, valued at $293.8 30, 2022 will have the right to purchase shares of Nordstrom common stock at a 50% discount to the then-current market price. If Nordstrom is acquired in an unapproved merger, these shareholders would gain the right to buy stock in the purchaser’s company at a 50% discount.

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Retail TouchPoints

OCTOBER 12, 2022

stores in August 2022 with the opening of a location at the Gran Plaza Outlets in Calexico, Calif. The retailer reentered China with a physical store at the Jingjiang Impression City shopping center in Taizhou in June 2022. Fast fashion retailer Forever 21 will add 14 new stores to its roster across the U.S.

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Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

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Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan. billion , up from $12.3

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Retail TouchPoints

MAY 8, 2023

After a slower-than-expected 2022 holiday season, many retailers have tightened their budgets in 2023. Invest in video – Andrew Frank, a VP and Analyst at noted technological research and consulting firm Gartner, recommends video ads as a controllable and less volatile ad format for driving traffic and awareness.

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Retail TouchPoints

SEPTEMBER 16, 2022

passive stake in Nordstrom in a deal valued at $293.8 Nordstrom reported a 12% sales increase for the quarter ended July 30, 2022 as customers updated their wardrobes and returned to events. Higher gas and grocery prices also have taken their toll on Nordstrom’s share price, which has fallen 19% since the start on 2022.

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