Retail TouchPoints

MARCH 16, 2023

We are excited to collaborate with Simbe to bring their industry-leading technology and platform to our clubs,” said Jeff Desroches, EVP, Chief Operations Officer at BJ’s Wholesale Club in a statement. “By More and more retailers are embracing in-store automation and robotics to empower their associates and drive a great customer experience.

Wholesale 279

Wholesale Location ATS Inventory Management 279

Inside Retail

DECEMBER 11, 2024

Its exhausting and the Harvard Business Review tells us that employees willingness to support enterprise change collapsed to just 43 per cent in 2022 compared to 74 per cent in 2016. Change requires empathy and understanding for individuals and teams to manage the emotional rollercoaster it can create.

Management 130

Management Accounting Planning Customer Experience 130

Retail TouchPoints

JULY 1, 2022

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity.

Telecommunications 325

Telecommunications Finance Store Operations Consumer 325

Retail TouchPoints

OCTOBER 11, 2022

31, 2022, a 2.5% In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending. Promotions are expected to hit record highs as retailers seek to manage inventory levels and draw in price-conscious shoppers. billion , up 10.5%

Apparel 304

Apparel Returns Promotions Accounting 304

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S.

Payment Services 359

Payment Services Promotions Consumer Inventory Management 359

Retail TouchPoints

FEBRUARY 6, 2023

Key areas of focus will include driving profitable consumer traffic, enhancing inventory management, further advancing digital growth and evolving the value delivery model. Keith Melker Melker’s most recent position was CEO of Wehner Multifamily, a Texas-based property management company.

Inventory Management 299

Inventory Management Management Consumer Customer Experience 299

Retail TouchPoints

OCTOBER 1, 2022

He will report to CEO Jonathan Akeroyd, who began leading the luxury brand in April 2022. As the London-headquartered brand’s Chief Creative Officer, Lee will manage all Burberry collections. Prior to his work with Bottega Veneta, Lee was the Director of Ready-to-Wear Design at Celine.

Fashion 319

Fashion Management Consumer ATS 319

Retail TouchPoints

SEPTEMBER 1, 2022

Heading into the 2022 peak season, everything old is new again. At the same time, retailers are harkening back to a time in the not-so-distant past when holding too much inventory was considered an unforgivable sin. While many are struggling with excess inventory, the trend has publicly impacted business at some of the biggest chains.

Fulfillment 310

Fulfillment Supply Chain Management Management Consumer 310

Retail TouchPoints

FEBRUARY 19, 2024

from 2022, while Cyber Week overall sales were $38 billion, an increase of 7.8% vs. 2022, according to the CNBC /NRF Retail Monitor. from 2022 to $222.1 Installs resulting from our ecommerce app install campaigns on Android devices peaked during the second week of November, which was also the case in 2022. billion, up 7.5%

Marketing 278

Marketing Marketing Spend Advertising Management 278

Retail TouchPoints

MAY 18, 2023

Just nine months after taking on the dual role of Chief Financial Officer and Chief Operating Officer at Torrid , Tim Martin has resigned “to pursue other opportunities,” effective May 26, 2023. His responsibilities will be handled by other executives at the apparel, intimates and accessories retailer. 28, 2023, net sales dropped 5.5%

Finance 269

Finance Accessories Apparel Management 269

Retail TouchPoints

NOVEMBER 20, 2024

Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov. Since the program kicked off in 2022, more than 500,000 pets (or rather their owners) have written letters to Chewy Claus. For every letter submitted by Dec. no-kill” in 2025.

Location 272

Location Planning Management Shopping 272

Retail TouchPoints

FEBRUARY 27, 2024

Additionally, noting that its luxury banners have been outperforming other divisions, Macy’s will open about 15 Bloomingdale’s stores and at least 30 new Bluemercury locations over the next three years, along with remodeling approximately 30 existing Bluemercury stores. “A lower than the same period in 2022, with comp sales down 5.4%

Location 278

Location Department Stores Fulfillment Planning 278

Retail TouchPoints

DECEMBER 29, 2022

24, 2022, customers purchased a specially marked, prepacked Holidays Without Hunger food box for $6 or made a cash donation at checkout. During the Holidays Without Hunger campaign, which ran from Nov. 9 through Dec.

Checkout 312

Checkout Management ATS Marketing 312

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

Fulfillment 359

Fulfillment Planning Customer Experience Management 359

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart Canada is implementing an automated AI assist at all of its stores to help keep shelves stocked and enhance the customer and associate experience both in-store and online. Walmart also has built out its inventory management capabilities at its U.S.

Location 321

Location Beauty and Health Inventory Management Customer Experience 321

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. More than 1,000 Irish SMBs already sell on Amazon, generating over €150 million in export sales in 2022 alone. The launch of Amazon.ie

Fulfillment 257

Fulfillment Finance Returns Management 257

Retail TouchPoints

DECEMBER 5, 2022

million of liquidity available at the end of Q3 2022, including about $92 million of availability under asset-based credit lines, against nearly $1.8 million for Q3 2022, which ended Sept. The retailer had about $121.5 billion in debt. However, the retailer is still struggling on the sales side. Net sales were down 1.6%

Inventory Management 326

Inventory Management Shipping Management Marketing 326

Retail TouchPoints

FEBRUARY 10, 2023

Sincerely Health offers an online pharmacy experience, including tools for managing prescriptions, scheduling vaccine appointments and connecting users with general practitioners via telehealth services. billion in July 2022. billion in July 2022. in a statement.

Supermarket 304

Supermarket Management Customer Experience ATS 304

Retail TouchPoints

MARCH 3, 2023

While the 2022 holiday season was an overall success , the specter of a potential recession was clearly looming over the retail industry in the final months of the year. That pressure can be felt in the Q4 2022 results and fiscal 2023 outlooks released by a multitude of retailers this week. at its flagship banner and up 5.8%

Markdowns 311

Markdowns Operating Expenses Department Stores Planning 311

Retail TouchPoints

MAY 4, 2023

The technology will debut at the Dedham, Mass. “Experimentation and innovation with an eye on improving the customer experience is at the heart of everything we do at Wayfair,” said Fiona Tan, CTO of Wayfair in a statement. from Q1 2022, leading to a net loss of $355 million. billion , down 7.3%

Kiosk 305

Kiosk Customer Experience Planning Management 305

Retail TouchPoints

MARCH 1, 2023

The retailer also will invite brand partners to join The Folklore Connect, which provides software for diverse and sustainable brands to manage and scale their wholesale businesses and serves as a marketplace for retailers to buy from historically marginalized brands.

Wholesale 302

Wholesale Fashion Location Management 302

Retail TouchPoints

FEBRUARY 27, 2024

Wawa has launched Goose Media Network, the c-store chain’s retail media network (RMN), to give brands the opportunity to reach Wawa customers online as well as via the mobile app and videos played at the gas pump. In the c-store vertical, industry giant 7-Eleven launched its Gulp Media Network in October 2022.

Advertising 275

Advertising Management Shopping Customer Experience 275

Retail TouchPoints

MAY 2, 2023

The off-price retailer also obtained a commitment from Invictus Global Management to provide $51.5 The remaining assets will be sold to Hilco Merchant Resources for $32 million under a court-approved process, but the management company does not plan to keep the stores open. 1, 2022, saw net sales of $157.1 compared to Q1 2022.

Merchant Services 269

Merchant Services Finance Location Planning 269

Retail TouchPoints

JUNE 21, 2023

The bidding floor for Bed Bath & Beyond is at $21.5 Bed Bath & Beyond has been in and out of talks with potential suitors to purchase BuyBuy Baby since at least April 2022 , when companies including Cerberus Capital Management LP and Tailwind Acquisition Corp. stake in Bed Bath & Beyond at the time.

Planning 278

Planning Management Marketing ATS 278

Retail TouchPoints

FEBRUARY 14, 2024

million in Q3 2022. The company’s total debt at the end of the third quarter was $274.7 million , and Express said at the time that it had engaged advisors to conduct “a comprehensive review of its business model” in order find ways to meaningfully reduce costs. In Q3 2023, which ended Oct. 28, 2023, and was reported on Nov.

Apparel 264

Apparel Shipping Brand Management Fashion 264

Retail TouchPoints

APRIL 5, 2024

Customers using the Uber Eats app will be alerted that “autonomous vehicles may deliver your order,” and they will be given the opportunity to opt out at checkout if they prefer to have a human driver. s Mosaic District in April 2023 following a December 2022 pilot in Miami.

Marketing 287

Marketing Checkout Management Consumer 287

Inside Retail

APRIL 2, 2024

Tenants at Caneland Central in Mackay, Queensland are completing their refurbishments as part of the shopping centre’s makeover. The RM Williams store at Caneland Central will also be the second location in Queensland to feature the brand’s ‘New Concept’ fitout.

Shopping 259

Shopping Location Management ATS 259

Retail TouchPoints

SEPTEMBER 11, 2023

Zhang, who had been named CEO in May 2015 , recently narrowed his responsibilities to focus on leading the Alibaba Cloud Intelligence Group, which Alibaba plans to spin off under a separate management team to be appointed at a later date.

Supermarket 284

Supermarket Planning Management ATS 284

Retail TouchPoints

SEPTEMBER 8, 2023

billion Kroger-Albertsons merger, first announced in October 2022 , had been planned with store divestitures in mind, but the specific number to be sold and their locations had not yet been determined. billion during the same period in 2022. compared to Q2 2022. billion in cash. The retailer generated $33.9

Planning 277

Planning Grocer Wholesale Payment Services 277

Retail TouchPoints

JANUARY 9, 2024

Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. Retail Media Networks that offer managed service advertising solutions are likely to take a more active approach to channel selection. The silver lining?

Advertising 290

Advertising Inventory Management Management Consumer 290

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

Apparel 279

Apparel Promotions Customer Experience Marketing 279

Retail TouchPoints

MARCH 29, 2023

Apple has begun the pre-release of its new Pay Later offering, which was first announced at the company’s developers’ conference in June 2022. In 2022, the share of online purchases using BNPL grew by 14% YoY, with revenue from BNPL growing 27% YoY, according to Adobe Analytics.

Merchant Services 311

Merchant Services Payment Services Checkout Finance 311

Retail TouchPoints

JANUARY 30, 2023

The plan to merge the two programs was first unveiled at the company’s 2022 Investor Day in March 2022 as part of the retailer’s larger strategy to provide support for the “ whole health journey ” of pets. We are defining the future of pet parenting in an incredibly high growth and economically resilient category.” ”

Planning 302

Planning Customer Experience Management Shopping 302

Retail TouchPoints

SEPTEMBER 27, 2024

Julie Rosen, President of Retail at Bath & Body Works , will leave the company by “mutual agreement,” as the retailer eliminates her role. Most of the functions that had reported to Rosen will now report to CEO Gina Boswell, who was named to the post in November 2022. million in net sales for fiscal 2023. In Q2, which ended Aug.

Management 279

Management ATS 279

Retail TouchPoints

OCTOBER 4, 2022

Starboard Cruise Services , the LVMH Moët Hennessy Louis Vuitton luxury retail-at-sea company, has promoted Sherrie Day to the role of Global Head of Merchandising. Day’s responsibilities will include managing Starboard’s merchandising strategy worldwide. Day will report to Lisa Bauer, President and CEO of Starboard.

Promotions 317

Promotions Boutique Shipping Shopping 317

Inside Retail

NOVEMBER 21, 2024

“I have full confidence that Jon Tamblyn will continue to drive the business forward with the same passion and commitment that has always been at the heart of the Bridgestone New Zealand team,” Staples said. Bridgestone said it will announce Saliba’s successor as GM of sales later.

Management 246

Management ATS 246

Retail TouchPoints

NOVEMBER 21, 2022

Without having a specific target in mind yet, I believe at 16% our ecommerce penetration is below where it should and can be, which means there’s an opportunity to capture more online-only sales, and more importantly, build our omnichannel customer base. Our current omnichannel customers in the U.S. Comparable sales rose 0.8%

Planning 304

Planning Store Operations Returns Marketing 304