Retail Focus

FEBRUARY 13, 2023

Battersea Power Station announced today that global training brand, NOBULL , will open its first permanent concept store in Europe in the newly restored Grade II* listed Power Station , which opened its doors to the public on 14 th October 2022 alongside Electric Boulevard, a new pedestrianised high street for London.

ATS 299

ATS Accessories Apparel Management 299

Retail TouchPoints

DECEMBER 22, 2022

A team of judges — Alicia Esposito, Vice President of Content for Retail TouchPoints ; Anne Kong, Associate Professor, program coordinator for visual presentation and exhibition design at the Fashion Institute of Technology; and Judy Bell, Founder of Energetic Retail — analyzed the submissions and recognized the following brands for their work : .

Visual Merchandising 261

Visual Merchandising Consumer Shopping Fashion 261

Retail TouchPoints

NOVEMBER 9, 2022

The sale is the latest move by the retailer to scale down during a difficult year that included cutting 500 corporate positions in September 2022, including roles at main offices in Asia. Baozun recently established Baozun Brand Management (BBM), through which it will use its technology portfolio to cultivate brands.

Brand Management 288

Brand Management Management Marketing Consumer 288

Retail TouchPoints

MARCH 16, 2023

We are excited to collaborate with Simbe to bring their industry-leading technology and platform to our clubs,” said Jeff Desroches, EVP, Chief Operations Officer at BJ’s Wholesale Club in a statement. “By More and more retailers are embracing in-store automation and robotics to empower their associates and drive a great customer experience.

Wholesale 254

Wholesale Location ATS Inventory Management 254

Retail TouchPoints

JULY 21, 2022

Etsy has appointed its Chief Product Officer Kruti Patel Goyal as Depop CEO following the resignation of Maria Raga from the leadership role at the fashion resale marketplace. 30, 2022 as Patel Goyal transitions into the chief executive role. At General Atlantic Partners she was a growth equity investor in technology businesses.

Advertising 291

Advertising Promotions Management Fashion 291

Inside Retail

DECEMBER 11, 2024

Its exhausting and the Harvard Business Review tells us that employees willingness to support enterprise change collapsed to just 43 per cent in 2022 compared to 74 per cent in 2016. Change requires empathy and understanding for individuals and teams to manage the emotional rollercoaster it can create.

Management 130

Management Accounting Planning Customer Experience 130

Retail TouchPoints

JULY 1, 2022

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity.

Telecommunications 291

Telecommunications Finance Store Operations Consumer 291

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S.

Payment Services 315

Payment Services Promotions Consumer Inventory Management 315

Retail TouchPoints

DECEMBER 29, 2022

24, 2022, customers purchased a specially marked, prepacked Holidays Without Hunger food box for $6 or made a cash donation at checkout. During the Holidays Without Hunger campaign, which ran from Nov. 9 through Dec.

Checkout 294

Checkout Management ATS Marketing 294

Retail TouchPoints

FEBRUARY 19, 2024

from 2022, while Cyber Week overall sales were $38 billion, an increase of 7.8% vs. 2022, according to the CNBC /NRF Retail Monitor. from 2022 to $222.1 Installs resulting from our ecommerce app install campaigns on Android devices peaked during the second week of November, which was also the case in 2022. billion, up 7.5%

Marketing 244

Marketing Marketing Spend Advertising Management 244

Retail TouchPoints

FEBRUARY 27, 2024

Additionally, noting that its luxury banners have been outperforming other divisions, Macy’s will open about 15 Bloomingdale’s stores and at least 30 new Bluemercury locations over the next three years, along with remodeling approximately 30 existing Bluemercury stores. “A lower than the same period in 2022, with comp sales down 5.4%

Location 244

Location Department Stores Fulfillment Planning 244

Inside Retail

APRIL 2, 2024

Tenants at Caneland Central in Mackay, Queensland are completing their refurbishments as part of the shopping centre’s makeover. The RM Williams store at Caneland Central will also be the second location in Queensland to feature the brand’s ‘New Concept’ fitout.

Shopping 259

Shopping Location Management ATS 259

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart Canada is implementing an automated AI assist at all of its stores to help keep shelves stocked and enhance the customer and associate experience both in-store and online. Walmart also has built out its inventory management capabilities at its U.S.

Location 285

Location Beauty and Health Inventory Management Customer Experience 285

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

Apparel 274

Apparel Promotions Customer Experience Marketing 274

Inside Retail

NOVEMBER 21, 2024

“I have full confidence that Jon Tamblyn will continue to drive the business forward with the same passion and commitment that has always been at the heart of the Bridgestone New Zealand team,” Staples said. Bridgestone said it will announce Saliba’s successor as GM of sales later.

Management 246

Management ATS 246

Retail Focus

JANUARY 31, 2023

Grosvenor announces a strong start to the year at Liverpool ONE with the forthcoming relocation of Hollister Co., This latest commitment by the international retailers, showcases a strong vote of confidence in the destination, following successful 2022 results. the global teen retailer division of Abercrombie & Fitch Co. (A&F

Location 264

Location Fashion Management ATS 264

Retail TouchPoints

OCTOBER 4, 2022

Starboard Cruise Services , the LVMH Moët Hennessy Louis Vuitton luxury retail-at-sea company, has promoted Sherrie Day to the role of Global Head of Merchandising. Day’s responsibilities will include managing Starboard’s merchandising strategy worldwide. Day will report to Lisa Bauer, President and CEO of Starboard.

Promotions 313

Promotions Boutique Shipping Shopping 313

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

Fulfillment 303

Fulfillment Planning Customer Experience Management 303

Retail Focus

JANUARY 20, 2025

Festive sales at Battersea Power Station increased by 13.4% By the end of 2024, the riverside destination had welcomed more than 26 million visitors since the Grade II listed Power Station and Electric Boulevard, the neighbourhoods pedestrianised high street, opened to the public in October 2022.

ATS 147

ATS Returns Accessories Shopping 147

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% Ellie Crawford is the Director of Product Management at Manhattan Associates.

Returns 263

Returns Payment Services Shipping Fulfillment 263

Retail Focus

NOVEMBER 2, 2022

When refurbishing the Islington store, sustainability was at the heart of the design. David Brice, managing director at MUJI UK , said: “Our store at Angel Central is incredibly important to us. Store opened August 2022. The collected waste is recycled into new useful products. View this post on Instagram.

Management 319

Management Planning Marketing Consumer 319

Retail TouchPoints

FEBRUARY 10, 2023

Sincerely Health offers an online pharmacy experience, including tools for managing prescriptions, scheduling vaccine appointments and connecting users with general practitioners via telehealth services. billion in July 2022. billion in July 2022. in a statement.

Supermarket 253

Supermarket Management Customer Experience ATS 253

Retail TouchPoints

FEBRUARY 14, 2024

million in Q3 2022. The company’s total debt at the end of the third quarter was $274.7 million , and Express said at the time that it had engaged advisors to conduct “a comprehensive review of its business model” in order find ways to meaningfully reduce costs. In Q3 2023, which ended Oct. 28, 2023, and was reported on Nov.

Apparel 236

Apparel Shipping Brand Management Fashion 236

Retail TouchPoints

DECEMBER 5, 2022

million of liquidity available at the end of Q3 2022, including about $92 million of availability under asset-based credit lines, against nearly $1.8 million for Q3 2022, which ended Sept. The retailer had about $121.5 billion in debt. However, the retailer is still struggling on the sales side. Net sales were down 1.6%

Inventory Management 267

Inventory Management Shipping Management Marketing 267

Retail TouchPoints

MARCH 3, 2023

While the 2022 holiday season was an overall success , the specter of a potential recession was clearly looming over the retail industry in the final months of the year. That pressure can be felt in the Q4 2022 results and fiscal 2023 outlooks released by a multitude of retailers this week. at its flagship banner and up 5.8%

Markdowns 262

Markdowns Operating Expenses Department Stores Planning 262

Retail TouchPoints

MAY 4, 2023

The technology will debut at the Dedham, Mass. “Experimentation and innovation with an eye on improving the customer experience is at the heart of everything we do at Wayfair,” said Fiona Tan, CTO of Wayfair in a statement. from Q1 2022, leading to a net loss of $355 million. billion , down 7.3%

Kiosk 257

Kiosk Customer Experience Planning Management 257

Inside Retail

SEPTEMBER 22, 2024

The allegations involve 266 products at Woolworths between September 2021 and May 2023 and 245 products at Coles between February 2022 and May 2023. This means that the resulting prices were lower than during the price spike but higher than or the same as the regular prices.

Promotions 289

Promotions Supermarket Checkout Retailing Pricing 289

Retail TouchPoints

NOVEMBER 20, 2024

Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov. Since the program kicked off in 2022, more than 500,000 pets (or rather their owners) have written letters to Chewy Claus. For every letter submitted by Dec. no-kill” in 2025.

Location 206

Location Planning Management Shopping 206

Inside Retail

FEBRUARY 11, 2024

per cent of the sector’s employees, a report by workforce management firm Deputy shows. per cent in 2022, the report added. As of recent months, employment in retail is now 2 per cent higher than it was at the beginning of the year. Generation Z was predominant in the retail industry last year, accounting for 50.4

Accounting 275

Accounting Consumer Management Marketing 275

Retail TouchPoints

SEPTEMBER 27, 2024

Julie Rosen, President of Retail at Bath & Body Works , will leave the company by “mutual agreement,” as the retailer eliminates her role. Most of the functions that had reported to Rosen will now report to CEO Gina Boswell, who was named to the post in November 2022. million in net sales for fiscal 2023. In Q2, which ended Aug.

Management 254

Management ATS 254

Retail TouchPoints

FEBRUARY 2, 2024

In 2022, stifling temperatures and drought shrank water levels along Europe’s Rhine River, a waterway relied on by much of the continent. A comprehensive supply chain management platform can do so much more than that, however. They hit the supply chain without warning, and businesses are alarmingly vulnerable to them.

Supply Chain Management 247

Supply Chain Management Shipping Management Planning 247

Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. Looking at all the stats, frankly one might even say quite the opposite. at the peak of the pandemic. at the peak of the pandemic. Incident management. “On from a year ago, while in-store sales rose 10%. in 2019 to 14.9% in 2019 to 14.9% Advertising.

Payment Services 357

Payment Services Advertising Returns Checkout 357

Inside Retail

FEBRUARY 12, 2024

Allegations of misleading or deceptive conduct According to the Financial Review, the Federal Court filings state Stuart Cook made statements in the media, in podcasts, and in an investor webinar in November 2022 that were “false” and “misleading or deceptive”. A case management hearing on 7 February 2024 was adjourned.

Finance 263

Finance Management ATS 263

Inside Retail

MAY 4, 2022

It is the new search, the new storefront and the new helpdesk,” observes Etienne Mérineau, senior director of marketing at Hootsuite. Mass media and advertising can still play a role to inspire larger audiences, but brands need to also manage the micro interactions to create more personalised experiences that feel more authentic and engaging.

Social Commerce 325

Social Commerce Advertising Management Marketing 325

Retail TouchPoints

JUNE 21, 2023

The bidding floor for Bed Bath & Beyond is at $21.5 Bed Bath & Beyond has been in and out of talks with potential suitors to purchase BuyBuy Baby since at least April 2022 , when companies including Cerberus Capital Management LP and Tailwind Acquisition Corp. stake in Bed Bath & Beyond at the time.

Planning 233

Planning Management Marketing ATS 233

Retail TouchPoints

MARCH 12, 2024

As a one-stop destination for everyday needs, Walgreens services millions of people every day,” said Ryan Vero, CEO at Claire’s in a statement. For example, the “Gen Zalpha” brand focused on expanding its presence in grocery stores and mass merchants like Walmart in 2023 and forged a shop-in-shop partnership with Macy’s in late 2022.

Merchant Services 241

Merchant Services Jewelry Accessories Fashion 241

Inside Retail

FEBRUARY 12, 2024

Allegations of misleading or deceptive conduct According to the Financial Review, the Federal Court filings state Stuart Cook made statements in the media, in podcasts, and in an investor webinar in November 2022 that were “false” and “misleading or deceptive”. A case management hearing on 7 February 2024 was adjourned.

Finance 259

Finance Management ATS 259