Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. As an operating partner at one of Wish’s longest-running investors, GGV Capital , Yan has long had an insider’s view of the business.

Planning 338

Planning Consumer Shipping Shopping 338

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 324

Consumer Merchant Services Sporting Goods Promotions 324

Retail TouchPoints

SEPTEMBER 19, 2023

“The consumer’s going to be very selective, they’ve got a lot of choices; [the season is] going to be promotional, but consumers are [financially] healthy right now and they’re spending. [An It’s not a blowout number, but it’s in line with lower inflation, and the consumer will be spending.”

Consumer 263

Consumer Promotions Marketing Shopping 263

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Consumer 299

Consumer Returns Checkout Shopping 299

Inside Retail

NOVEMBER 14, 2023

And, with the collapse of soft-plastic recycling provider RedCycle in 2022 , many brands have been left with few places to turn. Baracchi said the business is targeting Australian consumers who want to recycle, but view the process as too hard. However, consumer trust in the recycling space hasn’t yet recovered.

Consumer 264

Consumer Supermarket ATS 264

Retail TouchPoints

MARCH 30, 2023

trillion for the year, according to data released at the State of Retail & the Consumer virtual event. This puts annual growth projections significantly above the pre-pandemic average of 3.6% , but below the 7% growth rate of 2022. “In trillion and $5.23 trillion and $1.43 How are behaviors changing?

Consumer 297

Consumer Shopping Accounting Returns 297

Inside Retail

NOVEMBER 23, 2023

For the past few years, consumers have been more than willing to dip into their bursting savings accounts – thanks in large part to the pandemic – to spend on Black Friday. per cent up on 2022. However, 17 per cent of Mozo’s survey respondents said they were not planning to buy at all over the weekend, as they “can’t afford it”.

Consumer 264

Consumer Fashion Accounting Planning 264

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S.

Payment Services 359

Payment Services Promotions Consumer Inventory Management 359

Retail TouchPoints

SEPTEMBER 11, 2023

At first blush, home improvement fans might not seem like a core audience for electronics retailer Best Buy. True to form, Best Buy turned its eye to advertising’s newest tech-infused channel to reach this consumer segment — connected TV (CTV). But just as the number of CTV viewers is climbing, so is the number of advertisers.

Consumer 286

Consumer Advertising Shopping Marketing 286

Retail TouchPoints

MARCH 15, 2023

Grove Collaborative has introduced Grove Wellness, a product hub featuring a personalization engine designed to sharpen recommendations around consumers’ evolving health and wellness needs. Our mission has always been to make consumer products a positive force for human and environmental health. loss in 2021.

Beauty and Health 306

Beauty and Health Advertising Consumer Returns 306

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

Drop-Shipping 309

Drop-Shipping Consumer Customer Retention Shipping 309

Inside Retail

MAY 28, 2024

It was long overdue but at last, the Australian Retailers Association (ARA) and the National Retailers Association (NRA) are finalising a merger. Inside Retail argued in September 2022 that a merger to create a more formidable and effective industry lobby should be revisited. Or are they? appeared first on Inside Retail Australia.

ATS 261

ATS Supermarket Planning Returns 261

Retail TouchPoints

SEPTEMBER 21, 2023

billion this year, up from 2022’s record $10.6 Discount stores remain the top destination for buying Halloween items, at 40% , followed closely by specialty Halloween/costume stores, at 39%. The survey of 8,084 consumers, conducted Sept. Total spending on Halloween is expected to reach a record $12.2 set in 2021.

Discount Store 278

Discount Store Consumer Planning Returns 278

Retail TouchPoints

DECEMBER 8, 2023

Gass’ appointment brings to fruition a succession plan that has been in place since the former Kohl’s CEO joined Levi’s in November 2022. Levi’s was in a bit of turmoil itself at the time. We would like to thank Chip for his inspirational leadership and unwavering commitment to the company over the last 12+ years,” Eckert added.

ATS 278

ATS Wholesale Marketing Returns 278

Inside Retail

MARCH 15, 2024

According to the Australian Competition & Consumer Commission (ACCC), Bloomex displayed products for sale on its website between February 2019 and March 2023 with a ‘star rating’ that remained static since January 2015. applied to orders made via its website between August 2022 and March 2023.

Advertising 288

Advertising Consumer ATS 288

Retail TouchPoints

JANUARY 9, 2023

Boxed , the combination ecommerce retailer and enabler that serves both consumer and business customers, is seeking additional funding — or a possible sale — as it explores strategic alternatives. The Boxed retail operation provides bulk pantry consumables to businesses and household customers without requiring any type of big box membership.

Consumer 311

Consumer Planning ATS Fulfillment 311

Retail TouchPoints

DECEMBER 5, 2024

Park has been CEO of Forever 21 since 2022. She led a brand refresh for the fast fashion retailer, focusing on younger consumers with a social-media-first approach to customer engagement. Prior to her tenure at Forever 21, Park was the CEO of Paper Source. Prior to her tenure at Forever 21, Park was the CEO of Paper Source.

Social Commerce 288

Social Commerce Fast Fashion Fashion Planning 288

Retail TouchPoints

DECEMBER 26, 2023

As in previous years, ecommerce grew at a faster pace than brick-and-mortar retail, but the latter still accounts for the majority of all sales. Spending at restaurants saw a significant jump, increasing 7.8% compared to 2022. Online sales grew 6.3% , outpacing the 2.2% increase in in-store sales. Apparel sales grew 2.4%

Jewelry 299

Jewelry Payment Services Apparel Promotions 299

Retail TouchPoints

AUGUST 22, 2024

These items have been popular in the secondhand market for years, but now there is another consumer good taking the spotlight in the “recommerce” market: mobile phones. The mobile phone space also felt this shift to more intentional purchasing decisions — in 2022, sales of mobile phones in the secondary market totaled $35.9

Consumer 264

Consumer Apparel Marketing Promotions 264

Retail TouchPoints

NOVEMBER 16, 2022

Inflation continued to loom in Q3 2022 and it has proven to be the defining force for many retailers. billion profit in Q3 2022, due to the recently announced $3.1 Comparable sales at Sam’s Club jumped 10% and its member count hit an all-time high. Net income fell to $712 million in Q3 2022, down from nearly $1.5

Apparel 322

Apparel Planning Advertising Consumer 322

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Inside Retail

MARCH 3, 2024

Mosaic Brands is facing legal action for allegedly breaching the Australian Consumer Law by failing to deliver “several hundred thousand products” to its customers within advertised timeframes. The delayed deliveries subject to the court action occurred between September 23, 2021 and March 31, 2022.

Advertising 264

Advertising Apparel Fashion Consumer 264

Retail TouchPoints

FEBRUARY 19, 2024

from 2022, while Cyber Week overall sales were $38 billion, an increase of 7.8% vs. 2022, according to the CNBC /NRF Retail Monitor. from 2022 to $222.1 Installs resulting from our ecommerce app install campaigns on Android devices peaked during the second week of November, which was also the case in 2022. billion, up 7.5%

Marketing 278

Marketing Marketing Spend Advertising Management 278

Retail TouchPoints

OCTOBER 12, 2023

Consumers are cautious and somewhat “on watch” when it comes to AI, but they know they’ll need to reconcile their reservations. According to Morning Consult, 52% of consumers are convinced that AI is here to stay. So what’s at play here and where might we go next?

Social Commerce 297

Social Commerce Consumer Shopping Marketing 297

Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. As The Wall Street Journal noted, consumers are making 8% more trips to different retailers as inflation impacts household budgets.

Shopping 289

Shopping Supermarket Advertising Consumer 289

Retail TouchPoints

NOVEMBER 3, 2023

spending forecast to climb 3%-4% over 2022, generating between $957.3 billion spent in the 2022 holiday season. consumers spent online during holiday 2022. NRF is predicting that retailers will hire 345,000 to 450,000 seasonal workers, a forecast in line with the 391,000 employees brought on in 2022. from the $211.7

Finance 264

Finance Accounting Consumer Promotions 264

Retail TouchPoints

AUGUST 26, 2024

Today’s competitive retail environment has brands facing a dual challenge — creating cohesive omnichannel experiences and engaging with spend-conscious consumers who thoroughly research their purchases. This simple action instantly delivers up-to-date and accurate information directly from the brand, ensuring a reliable consumer experience.

Promotions 264

Promotions Consumer Marketing Management 264

Retail TouchPoints

APRIL 5, 2022

“Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As Source: CivicScience.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

JANUARY 4, 2024

Consumers responded to steep discounts in key ecommerce categories, including electronics, where discounts peaked at 31% off listed prices (versus 25% in 2022); toys ( 28% versus 34% last year); and apparel ( 24% versus 19% ). of online sales, up from 47% in 2022. November’s sales total of $123.5

Payment Services 264

Payment Services Apparel Consumer Shopping 264

Retail TouchPoints

NOVEMBER 21, 2023

In many ways, the same trends we see in consumers’ Q4 shopping behaviors mirror their TV viewership. Given inflation and price sensitivity, consumers are kicking off shopping early to stretch their gifting budgets. In fact, Emarketer saw the ecommerce growth rate this October surpass those of November and December 2022.

Shopping 278

Shopping Consumer Specialty Retailers Department Stores 278

Retail TouchPoints

NOVEMBER 20, 2023

compared to the same period in 2022, reaching $159.4 compared to the comparable period in 2022, reaching $470.7 billion , and comp store sales increased 6% , helped by increases of 9% at HomeGoods and 7% at Marmaxx (referring to U.S. and a slight comp sales increase of 0.3%. Net sales for Walmart U.S.’s 28, 2023, by 4.3%

Apparel 264

Apparel Department Stores Wholesale Consumer 264

Retail TouchPoints

NOVEMBER 28, 2023

Consumer spending on Cyber Monday surpassed initial projections to reach $12.4 million consumers shopped over the five-day weekend, surpassing last year’s record of 196.7 million consumers opting to visit brick-and-mortar locations, up from 72.9 million in 2022, according to the NRF. million in 2022. A record 200.4

Payment Services 264

Payment Services Promotions Finance Consumer 264

Inside Retail

APRIL 24, 2024

Coco Republic will collaborate with online lifestyle retailer Revolve to produce a collection of decorative items, to expand its audience to millennial and Gen Z consumers in the US. Coco Republic made their debut at the Revolve Festival 2024 in Palm Springs, California, as the official furniture partner displaying its outdoor range.

Accessories 266

Accessories Outdoor Promotions Consumer 266

Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more. year over year.

Checkout 305

Checkout Kiosk Finance Apparel 305

Retail TouchPoints

DECEMBER 13, 2023

BNPL got a boost as consumers worldwide grappled with inflation, and experts identified multiple BNPL growth opportunities in August 2022. Google Pay has partnered with Affirm and Australia-based Zip and will begin offering their pay-in-four services on Android devices early in 2024. YoY and $2.5 YoY and $2.5

Merchant Services 277

Merchant Services Payment Services Consumer Point of Sale 277