Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? In 2021, omnichannel excellence will continue to become an essential point of differentiation, particularly for those retailers that don’t own their category. These are four with staying power: 1. Voice commerce.

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Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Retail TouchPoints

JANUARY 19, 2021

The National Retail Federation (NRF) has moved Chapter 2 of its 2021 Big Show from an in-person to a virtual event. The organization also is preparing to return to the Javits Center in January 2022 for an in-person show.

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Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. Next partnership began in September 2021 when Gap closed all 81 of its UK and Ireland stores. “We has been scaling down its global business in a number of markets. The Gap Inc.-Next in a statement.

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Retail TouchPoints

FEBRUARY 23, 2021

Entering 2021, retailers are still looking to beef up their ecommerce strategy to get this trend to stick. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix. In fact, Smartly.io In fact, Smartly.io We’re Less Engaged — But Still Scrolling.

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Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

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Inside Retail

MAY 2, 2023

This was partly measured by 2021 research from Shopper , with 62 percent of customers making an effort to support local businesses, and one in three Australians feeling closer to their local community during this period. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

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Retail TouchPoints

MARCH 24, 2021

Former Amazon exec Adam Selipsky will return to lead the company’s cloud computing division, Amazon Web Services, when current AWS chief Andy Jassy steps into the CEO role later this year. Word of Selipsky’s appointment was communicated to AWS employees in a letter from Jassy on March 23, which AWS has now publicly published.

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Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. Toys ‘R’ Us parent company Tru Kids Brands was acquired by WHP Global in March 2021 with the goal of expanding the business worldwide.

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Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021. Sephoria made its international debut in Paris on 6 October.

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Inside Retail

OCTOBER 5, 2023

To achieve this target, the Copenhagen-based company will increase investments in brand desirability and the store network with a refreshed marketing strategy and elevated in-store experience. The company aims to deliverer EBIT margin expansion and continue providing strong cash returns to shareholders. billion) for 2023.

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Inside Retail

MAY 31, 2021

Given the lack of time on the mountains last winter, we are expecting to see some really positive returns this season,” Antony Hampson, general manager of Superdry Australia and New Zealand, told Inside Retail. . The China market will be really busy this upcoming winter because of the Olympics,” Pompilio said. “We

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Retail TouchPoints

APRIL 5, 2022

Spring 2022 holidays will see a return closer to pre-pandemic normalcy than 2021, according to the Spring Holidays 2022 report from Information Resources, Inc. More than 25% of consumers report that they’ll exceed last year’s Easter or Passover grocery spending.

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Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

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Retail TouchPoints

APRIL 26, 2021

And while it’s premature to reference the COVID-19 crisis in the past tense, Inmar’s most recent Intelligence Shopper Insights Study provides clear insight into what marketers can expect in the months ahead, as the grocery industry settles further into the much anticipated “new normal.”. Hybrid Shopping is Here to Stay.

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Retail TouchPoints

AUGUST 17, 2022

Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. Email marketing. “Email marketing for ecommerce businesses is, without a doubt the most cost-effective way to advertise. In 2021, 20.8% Advertising.

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Inside Retail

SEPTEMBER 6, 2023

While Rolex is an internationally recognised brand, Bucherer isn’t as well known outside of Europe and the US, and operates in a highly homogenised luxury and jewellery retail market. “I It’s driving customers into a dark secondary market, where they risk buying a lemon, or, worse, a fake,” he stressed.

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Inside Retail

MAY 2, 2021

They love their money, they love their engagement with their brand, they love them returning to their store. Take short term actions and initiate long-term strategies, communicate these regularly to your customers and the market, and it’s a great start. At an individual level, they love them.

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Retail TouchPoints

OCTOBER 14, 2021

To say everyone is worn out is probably an understatement, and by all accounts marketers in particular are feeling the pressure — a staggering 70% of marketing executives said the pandemic has left them “completely exhausted,” according to a new report from Accenture Interactive. Forget About Personalization, Focus on Relevancy.

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Retail TouchPoints

DECEMBER 14, 2021

Winners were revealed at the PAVE Holiday Celebration, which took place December 8, 2021 at God’s Love We Deliver in New York City. That is why every year, Macy’s touts “believe” as its go-to slogan, and integrates it into its holiday marketing and omnichannel customer experiences — even the windows at its Herald Square flagship.

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Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. The good news is that retailers can use this time of market instability to double down on their online stores. Excellent customer service can go a long way in promoting organic marketing and repeat customers.

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Retail TouchPoints

NOVEMBER 12, 2020

This information can be used to build customer relationships and loyalty by creating personalized digital marketing strategies based on foot type. Another potential benefit is reducing returns by providing shoppers with a better fit. Albert 2 will be available for retailers nationwide starting in February 2021.

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Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Retail TouchPoints

JANUARY 4, 2022

The resale market is growing 11 times faster than traditional retail and is expected to reach $84 billion by 2030, far eclipsing the predicted $40 billion market for fast fashion. . Here’s how brands can marry sustainability with returns optimization to get better ROI out of what they’ve already invested in — chiefly, their products.

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Retail TouchPoints

OCTOBER 12, 2022

“Consumers are once again enjoying the benefits of shopping in-store and are purchasing for a range of activities such as expanded social events or a wardrobe refresh as they return to the office,” says Jacob Hawkins, Forever 21 Chief Marketing, Digital and Omni Officer in a statement.

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Retail TouchPoints

DECEMBER 6, 2021

This marks the second time Kohl’s has come under pressure from its investors in 2021. In October 2021, Jana Partners took a stake in Macy’s in a push for the retailer to divide its digital and physical offerings. Talks with potential buyers also could open opportunities to monetize the retailer’s real estate holdings.

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Inside Retail

MAY 23, 2024

But what exactly does the return of this fashion show indicate for the brand and its attempts at a comeback? Since Victoria’s Secret was spun off from L Brands into a separate company in 2021, the lingerie and apparel retailer has been attempting to rebrand itself to suit the tastes of a younger, more socially aware consumer base.

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Retail TouchPoints

MARCH 2, 2021

Additional leadership changes include: With the elimination of the COO role, Chief Stores Officer Marc Mastronardi and Chief Supply Chain Officer Dennis Mullahy will report directly to Chairman and CEO Jeff Gennette; Laura Miller has been appointed CIO, reporting directly to Gennette, effective March 15, 2021.

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Retail TouchPoints

NOVEMBER 19, 2021

This round comes just five months after the close of Faire’s Series F and the company’s expansion into 15 markets across the UK and Europe — a region that has grown by more than 10X for the company since its initial launch there in March 2021.

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Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

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Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. Here are five key takeaways: The 2021 Consumer is Craving Convenience. For the 2021 Consumer, Physical and Virtual are Inseparable.

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Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. Phillip Jackson: We’re firm believers that the free market decides what it wants, at least when it comes to physical goods and services. It’s not very often that the capitalists can create a market demand, though the metaverse seems to be heading that way.

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Retail TouchPoints

NOVEMBER 17, 2021

DTC luggage brand Away has bolstered its leadership team with three C-suite hires, following the April 2021 appointment of Co-founder Jen Rubio as CEO and the subsequent hiring of Laura Willensky as the brand’s first-ever Chief Commercial Officer.

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Retail TouchPoints

JUNE 26, 2024

In November 2021 the UK saw a total of 321 million ecommerce transactions, according to Statista. But this is only one side of the story; the ecommerce boom also led to a significant increase in return rates, which adds considerable logistical and cost implications, and eats into the bottom line.

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Retail TouchPoints

NOVEMBER 23, 2022

The holiday season is just as important for cannabis as it is for other areas of retail, with Green Wednesday (the day before Thanksgiving), Black Friday and the leadup to Christmas all driving sales spikes in 2021, according to Surfside’s The Season of Green report. From a marketing perspective, why would you ignore the activity happening?”

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Retail TouchPoints

AUGUST 13, 2021

The Bay, which will be led by President and CEO Iain Nairn, will be responsible for overall brand direction, marketing, buying, planning and technology for both businesses. The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace.

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