Retail TouchPoints

MARCH 4, 2022

Reasor’s Foods has reduced cart abandonment among its online shoppers with the deployment of a white-label meal planning solution from GroceryShopii. Since integrating the solution into its RecipeToTable meal planning option in summer 2021, shoppers using it are 5X more likely to complete their ecommerce transactions compared to non-users.

Planning 268

Planning Consumer Shopping Marketing 268

Retail TouchPoints

OCTOBER 12, 2022

In addition to this Southern California store, the retailer has new shops planned for Illinois, Rhode Island, Nevada, Iowa, Pennsylvania, Virginia, Massachusetts, Georgia, Florida and Puerto Rico. Forever 21 plans to celebrate each new store with a grand opening featuring special promotions, giveaways, gifts with purchase and food.

Location 298

Location Planning Fast Fashion Shopping 298

Retail TouchPoints

SEPTEMBER 29, 2023

We now have over 1,400 stores and ecommerce sites across 31 countries, and as we head into 2024, we are excited to bring Toys ‘R’ Us to consumers everywhere.” brick-and-mortar retailing in late 2021 with a 20,000-square-foot flagship store at New Jersey’s American Dream mall , followed by 452 Toys ‘R’ Us shop-in-shops at Macy’s in 2022.

Planning 283

Planning Specialty Retailers Shipping Returns 283

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. It goes without saying that great service is important.

Finance 271

Finance Payment Services Consumer Shopping 271

Retail TouchPoints

MARCH 10, 2022

“Our return to stronger unit growth in 2022 reflects our believe that Ross can ultimately grow to 2,900 locations and dd’s DISCOUNTS can become a chain of 700 stores given consumers’ ongoing focus on value and convenience. For fiscal 2021, which ended Jan. 29, 2022, Ross achieved total sales of $18.9

Location 247

Location Planning Discount Store Returns 247

Retail TouchPoints

MARCH 22, 2021

Williams-Sonoma plans to refocus on brick-and-mortar sales as the U.S. Alber expects a strong recovery for in-store sales as the nation recovers, and the retailer plans to ride some of its strongest annual growth in nearly two decades. 31, 2021, reached $2.3 emerges from the pandemic, CEO Laura Alber told CNBC. billion , up 25.7%

Planning 291

Planning Consumer Marketing ATS 291

Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. Nike’s supply chain plans aim to improve convenience for shoppers.

Checkout 358

Checkout Planning Consumer Management 358

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Others didn’t plan to have them in the works for another one to three years. These are four with staying power: 1.

Customer Experience 293

Customer Experience Checkout Consumer Marketing 293

Retail TouchPoints

JUNE 2, 2021

Prime Day 2021 will officially span June 21 and 22, featuring more than 2 million deals across categories including fashion, electronics, toys, home décor and automotive. Prime Day 2021 Will be Driven by Loyalty and Discounts. consumers increased or maintained their spending on Amazon in Q2 2021, according to a survey by JungleScout.

Promotions 274

Promotions Planning Apparel Shopping 274

Retail TouchPoints

AUGUST 24, 2020

Jeff Wilke, who began at Amazon in 1999, will leave his position as CEO of the Worldwide Consumer unit in Q1 2021. I’m planning to retire in Q1 of next year,” wrote Wilke in an Amazon blog post.

Consumer 176

Consumer Fulfillment Planning ATS 176

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. 28, 2023, but the retailer attributed the drop to a phenomenal Q4 2021 in which comparable sales jumped 13%. billion in 2021. billion versus $18.9

Planning 256

Planning Apparel Discount Store Department Stores 256

Retail TouchPoints

JANUARY 10, 2022

Retailers pulled off a successful 2021 holiday season despite the challenges posed by the omicron variant and ongoing supply chain issues. 24, 2021, according to data from Mastercard. 21, 2021, through Jan. The consumers’ concern about health and safety is still there, just like it was a year ago,” said McCall.

Shopping 284

Shopping Drop-Shipping Returns Shipping 284

Retail TouchPoints

OCTOBER 4, 2021

Here are the Top 10 predictions retailers should keep in mind as they plan, implement and finalize their holiday strategies. The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Salesforce expects U.S.

Merchant Services 314

Merchant Services Payment Services Fulfillment Promotions 314

Retail TouchPoints

JUNE 7, 2022

After a 23-year career with Amazon , Dave Clark, CEO of the Worldwide Consumer, has resigned, effective July 1. Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations.

Consumer 257

Consumer Fulfillment Customer Experience Planning 257

Retail TouchPoints

SEPTEMBER 17, 2022

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. of users charged at least one late fee in 2021, up from 7.8% of individual loans in 2021 saw at least some portion of the order returned, up from 12.2% Apparel and beauty companies accounted for 80.1%

Consumer 227

Consumer Payment Services Apparel Accounting 227

Retail TouchPoints

DECEMBER 12, 2022

One, which is led by Goldman Sachs veteran Omer Ismail, was launched with backing from Walmart and Ribbit Capital in January 2021. Walmart already offers BNPL through Affirm, which replaced the retailer’s layaway program in late 2021. The company is independent, but Walmart U.S.

Payment Services 221

Payment Services Planning Consumer Marketing 221

Retail TouchPoints

OCTOBER 5, 2021

Rent the Runway has filed its IPO, joining the growing roster of circularity-focused digital brands that have gone public in 2021, including resale platforms Poshmark and ThredUP. Rent the Runway — which allows users to rent, subscribe and buy designer apparel and accessories — plans to list on the NASDAQ under the ticker “RENT.”.

Planning 273

Planning Accessories Apparel Fashion 273

Retail TouchPoints

DECEMBER 21, 2022

FedEx is planning to cut an additional $1 billion in costs, citing weak demand that led to a disappointing profit for Q2 2023, which ended Nov. The reductions will add to cost-cutting measures announced in September to bring FedEx’s total fiscal savings plan for 2023 to $3.7 FedEx had expected revenue of $23.7

Planning 265

Planning Management Consumer Fulfillment 265

Retail TouchPoints

MARCH 28, 2022

More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. We are thus able to eliminate intermediaries and transfer the benefits to consumers.

Planning 230

Planning Consumer Marketing Accounting 230

Retail TouchPoints

OCTOBER 31, 2022

Looking ahead, we remain confident in our expansion plans and continue to see plenty of opportunity to grow to at least 2,900 Ross Dress for Less and 700 dd’s DISCOUNTS locations over time.” billion in Q1 2021 to $4.3 billion in Q1 2022, which prompted the retailer to revise its forecast for the remainder of the year.

Location 258

Location Fulfillment Planning Marketing 258

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 306

Consumer Shopping Shipping ATS 306

Retail TouchPoints

MARCH 21, 2024

In the ever-evolving landscape of ecommerce, retailers face the ongoing challenge of adapting their cloud infrastructure to meet the demands of unpredictable consumer behavior. That’s why retailers must find ways to optimize their cloud resource planning strategies ahead of a time of demand. So Who’s Doing It Well?

Planning 214

Planning Customer Experience Management Promotions 214

Retail TouchPoints

MAY 22, 2023

The largest increase took place from 2021 to 2022 when shoplifting complaints increased 44% year-over-year to reach almost 64,000 , many of which were committed by organized theft rings , according to New York State Assemblymember Jenifer Rajkumar in a statement.

Planning 274

Planning Kiosk Management Consumer 274

Retail Wire

JULY 19, 2023

Allbirds, the sustainable footwear brand known for its wool sneakers, has faced challenges after its successful IPO in 2021. In response, Allbirds implemented a four-part reorganization plan, including refocusing on its core consumers and adding more wholesale partners. It also released new products developed by.

Planning 100

Planning Consumer Wholesale 100

Retail TouchPoints

MARCH 21, 2023

billion generated in Q4 2021. The plan to do that — dubbed “Lace Up” — will include simplifying operations and investing in “core banners and capabilities.” Other plans include a reset of the retailer’s loyalty program and the development of an enhanced omnichannel experience. 28, 2023, with sales down 0.3% billion from the $2.34

Planning 252

Planning Location Management Consumer 252

Mass Relators

NOVEMBER 6, 2023

CHICAGO – The number of consumers planning to do at least some of their holiday shopping online rose to 82% this year, according to a recent holiday purchase intentions consumer survey from Circana , formerly IRI and The NPD Group. consumers are shopping. consumers are shopping.

Planning 52

Planning Consumer Shopping Promotions 52

Retail TouchPoints

JULY 7, 2022

billion mobile augmented reality (AR) users by 2024 Players on Roblox, a well-known gaming metaverse, posted nearly 10 billion hours in playing time in Q1 2021, with players averaging 156 minutes per day . A Metaverse Preparedness Action Plan. My recommendation is to get this plan done this year. Craft your data plan.

Planning 255

Planning Advertising Marketing Consumer 255

Retail TouchPoints

APRIL 30, 2021

Cut to March 2021 — a second stimulus package, the American Rescue Plan (ARP), is signed into law, and online spending surges to record-breaking heights. In fact, in the three weeks following the ARP’s passage on March 11, 2021, U.S. consumers spent $8 billion more online than the normally projected total for that period.

Consumer 200

Consumer Jewelry Planning Payment Services 200

Retail TouchPoints

MARCH 23, 2022

Nike is pushing forward with its digitally focused direct-to-consumer strategy following a strong Q3, with plans to build “the marketplace of the future” and bring standalone Jordan stores to North America. To that end, Nike plans to begin testing a new Jordan-only store concept in North America in 2023.

Planning 266

Planning Wholesale Sporting Goods Accounting 266

Inside Retail

FEBRUARY 21, 2023

Following its store launch in Sydney earlier this year, Hong Kong-based tech accessories brand Casetify is planning to expand across Australia, as part of a larger goal of reaching 100 stores globally by 2025. According to Kofod, the brand’s e-commerce and bricks-and-mortar stores work in tandem to offer a strong direct-to-consumer presence.

Planning 246

Planning Accessories Location Consumer 246

Independent Retailer

NOVEMBER 14, 2022

“After more than two years of heavy online shopping, consumers are ready to get back to the sport of shopping.” ” 44 percent of customers plan to shop at mass merchants this year, compared to 42 percent in 2021. by The NPD Group. ” Ecommerce Sales are Declining. .”

Planning 82

Planning Consumer Shopping Checkout 82

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Consumer 260

Consumer Merchant Services Payment Services Drop-Shipping 260

Inside Retail

APRIL 6, 2022

If the past two years have taught us anything, it’s that being available to consumers across different channels is key to your success. Eighty-five per cent of those polled plan to maintain or increase their online spending levels this year, with 19 per cent expecting to spend ‘a lot more’. Luggage and travel goods will fly.

Consumer 130

Consumer Outdoor Planning Location 130

Retail TouchPoints

JUNE 9, 2022

Mere days after announcing plans to leave Amazon after 23 years at the company, Dave Clark has unveiled his next role — CEO of supply chain startup Flexport. Clark’s last day as CEO of the Worldwide Consumer business at Amazon will be July 1. He’ll take the reins at Flexport a few months later on Sept.

Consumer 262

Consumer Fulfillment Planning ATS 262

Retail TouchPoints

JANUARY 16, 2022

Retailers and CPG brands can use that strong desire to support like-minded businesses by developing CSR plans that resonate with their target audience, whether that’s a customer segment or a pool of key job candidates. Accenture, April 2021 Developing a Holistic CSR Strategy. Attributing CSR progress also relies heavily on data.

Planning 264

Planning Merchant Services Beauty and Health Consumer 264

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

Planning 298

Planning Sporting Goods Accessories Apparel 298

Retail Dive

OCTOBER 1, 2021

A survey found that 62% of respondents plan on shopping with big-box retailers during the holiday season, followed by department stores and malls.

Planning 122

Planning Department Stores Consumer Shopping 122