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The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic and significant economic challenges for airports. This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores.
Kiosks , smart lockers, robots – these solutions have been around for a while,” acknowledges Lesniak. billion in 2020 to $68.01 This comes as consumers are becoming more accustomed to self-service experiences at ATMs, kiosks, innovative vending machines and via their own personal devices.”.
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