Retail TouchPoints

DECEMBER 1, 2020

Best Buy is doubling down on its commitment to ecommerce with a new four-store pilot that will reduce the shoppable area so that these stores can better operate as fulfillment hubs. The shift will give these stores more space for staging in-store pickup and additional support for ship-from-store transactions.

Fulfillment 147

Fulfillment Shipping Location Accounting 147

Retail TouchPoints

FEBRUARY 19, 2021

The facilities in question are a Staten Island fulfillment center and a Queens distribution center. The employees are Chris Smalls, who was fired in March 2020 , and Derrick Palmer, who received a final written warning in April 2020.

Fulfillment 144

Fulfillment ATS Accounting 144

Retail TouchPoints

OCTOBER 29, 2020

To understand the threat landscape for the upcoming 2020 holiday season, it is important to understand the creative ways criminals target the convenient ecommerce features that were designed to benefit customers during the pandemic. Besides curbside pickup, thieves have also gotten clever about using account takeovers to re-route deliveries.

Merchant Services 150

Merchant Services Accounting Shipping Returns 150

Inside Retail

APRIL 27, 2021

Woolworths has announced its intention to build a 22,000sqm online fulfilment centre located in Auburn, Sydney, which will facilitate up to 50,000 online orders per week. Auburn and our other fulfilment centres play important roles complementing the work of our store teams.

Planning 243

Planning Supermarket Fulfillment Accounting 243

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 267

Payment Services Fulfillment Consumer Returns 267

Retail TouchPoints

APRIL 22, 2022

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. In 2020, retailers lost $17.5B, with a report projecting an 18% increase in losses last year. Scalable Order Fulfillment and Automation. Return Fraud.

Merchant Services 264

Merchant Services Returns Fulfillment Promotions 264

Retail TouchPoints

MARCH 29, 2021

Rollup firms are typically able to buy these Amazon businesses at anywhere from 4X to 6X EBITDA, sometimes less, according to Thomson: “As long as you manage to keep the same efficiency that any one of those accounts had when they were a standalone, you can get a 15X to 25X valuation on your company. There is massive financial arbitrage here.

Fulfillment 343

Fulfillment Accounting Consumer Planning 343

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% We launched the service in April 2020, after our website’s traffic had doubled and app installations had risen by 2.5X year-on-year.

Payment Services 261

Payment Services Location Fulfillment Customer Experience 261

Retail TouchPoints

JULY 22, 2022

The digital commerce sector has seen outstanding growth since 2020. The B2B sector (including manufacturing) is no exception, with sales across digital commerce sites , log-in portals and marketplaces surging by 18% between 2020 and 2021, to top $1.6 trillion last year. Then there’s global expansion.

Accounting 293

Accounting Fulfillment Marketing Customer Experience 293

Retail TouchPoints

JANUARY 30, 2023

No one will forget the year 2020 — 2021, or 2022 for that matter. Recognizing Fulfillment as the Competitive Advantage for Retailers The post-pandemic world is chock-full of costs and bottlenecks that are increasing at the same pace as consumer expectations for real-time delivery.

Fulfillment 270

Fulfillment Consumer Accounting Customer Experience 270

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% Once they’ve gained access to legitimate accounts, these fraudsters can commit refund fraud on a larger scale, often remaining undetected for extended periods. Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually.

Returns 265

Returns Accounting Payment Services Location 265

Inside Retail

DECEMBER 8, 2021

The McDonald’s staff class action filed in the Federal Court by Shine Lawyers follows a 2020 finding that former employee Chiara Staines was not provided with paid 10-minute rest breaks when working shifts four hours or longer. to hold McDonald’s to account,” she said. rest breaks. well-being?of of the workers, and the?class

Fulfillment 246

Fulfillment Accounting Management ATS 246

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

Fulfillment 264

Fulfillment Customer Experience Marketing Consumer 264

Retail TouchPoints

JULY 26, 2022

While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues. Up to 60% of digital orders are now influenced by the store – whether demand is generated or fulfilled. Shoppers will Buy Even Earlier to Avoid Price Hikes.

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Drop-Shipping Fulfillment Consumer Shipping 289

Mass Relators

APRIL 14, 2021

CINCINNATI – Kroger announced that the first of 20 customer fulfillment centers (CFC) it is developing in partnership with British online grocer Ocado Group PLC is ready to fulfill orders from online shoppers. The breadth of this fulfillment ecosystem will be crucial in helping Kroger to continue to win in e-commerce across the U.S.”

Fulfillment 98

Fulfillment Grocer Accounting Consumer 98

Retail TouchPoints

OCTOBER 14, 2020

2020 has been a year marked by a series of uncertainties. Alternative Fulfillment Can Prepare Retail Brands for the Holiday Season. To ensure they stake out a slice of this large pie, brands should leverage alternative fulfillment solutions. decrease in offline sales in 2020 3.

Fulfillment 219

Fulfillment Promotions Consumer Checkout 219

Inside Retail

MARCH 12, 2024

Sydney-based Liquorkart Australia was established in 2020 and described itself on social media as “one of Australia’s leading online alcohol marketplaces and one of the fastest-growing start-ups”, with more than 6000 products on offer for delivery across most Australian capital cities and other regional centres on the east coast.

Fulfillment 275

Fulfillment Accounting Consumer 275

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The Polaris strategy proved to be a critical enabler of our performance in 2020, allowing us to adapt and innovate with agility during the pandemic,” said Gennette.

Department Stores 209

Department Stores Returns Jewelry Apparel 209

Retail TouchPoints

SEPTEMBER 21, 2020

Together, these retailers discussed the state of retail through COVID-19 and offered first-hand accounts of how retailers adapted their businesses. Its local retail store, which accounts for almost half of the business’ revenue, shut down completely for a few months. Sauceda , CEO, Sauceda Industries. An Opportunity To Try New Things.

Accounting 263

Accounting Wholesale Fulfillment Planning 263

Retail TouchPoints

FEBRUARY 12, 2021

2020 put a new spin on the old adage, “You don’t know what you have until it’s gone.” Businesses must also account for generational preferences. Consumers already were becoming increasingly values-conscious prior to 2020, but the events of the past year increased the urgency and momentum of this trend.

Consumer 346

Consumer Customer Experience Accounting Shopping 346

Retail TouchPoints

JUNE 11, 2020

Staff members at the closed stores will be offered new roles with the company, such as handling fulfillment of ship-from-store orders. The retailer expects online sales to account for 25% of its total by 2022, up from 14% in fiscal 2019. Like many retailers, Inditex struggled during Q1 2020. Sales fell 44% to €3.3

Fulfillment 205

Fulfillment Shipping Accounting Planning 205

Inside Retail

JULY 8, 2024

The strategy aligns with Microsoft’s global retail plan announced in 2020, which involved closing most of its physical Microsoft Store locations worldwide,” the research manager said. “By exiting physical retail, Microsoft aims to streamline operations for greater efficiency and focus on higher-margin products and services.

Clienteling 264

Clienteling Consumer Fulfillment Management 264

Retail TouchPoints

JULY 9, 2020

However, new estimates from the Boston Consulting Group published in May revealed that global luxury sales could fall by between $85 and $120 billion in 2020 — a 29% drop that slows a decade of growth across luxury categories, according to Sarah Willersdorf, Global Head of Luxury at Boston Consulting Group. “In Source: Instagram, Diet Prada).

Clienteling 269

Clienteling Consumer Accounting Boutique 269

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 261

Consumer Merchant Services Payment Services Drop-Shipping 261

Retail TouchPoints

NOVEMBER 4, 2022

To orchestrate all of these moving parts, companies must tackle complicated fulfillment and routing processes as well as navigate murky carrier partnerships to add capacity and flexibility when needed. These challenges must not only be accounted for but solved quickly and cheaply. Today’s consumers expect fast, free deliveries.

Shipping 269

Shipping Fulfillment Consumer Shopping 269

Retail TouchPoints

MAY 18, 2023

Ulta launched Touchland in 1,300 stores in January 2020 — and its products sold out within two weeks. The brand previously relied on disparate tools and software to support distinct functions, and there was little connection between its core accounting software and additional data created by operations, marketing and other teams.

Planning 258

Planning Accounting Wholesale Consumer 258

Retail TouchPoints

APRIL 27, 2022

In 2019, online grocery accounted for 6.3% in September 2020 after significant rises across the year. Grocery Shopper Trends 2020 report , grocery shoppers now visit 5.1 Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online medium. and then 20.5%

Management 273

Management Grocer Fulfillment Accounting 273

Retail TouchPoints

SEPTEMBER 29, 2022

But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. This year saw the proposal of the Fashion Sustainability and Social Accountability Act. million metric tons of plastic packaging it used in 2020 by 180,000 tons. A Starting Point.

Fast Fashion 348

Fast Fashion Fashion Consumer Markdowns 348

Inside Retail

JANUARY 12, 2023

As far back as May 2020, an Ipsos study indicated that two-thirds of Americans were buying directly on, or discovering products through, social media. In Singapore, people living in the same apartment building have created community Facebook accounts to perform group buys, discovering products that others in their building are buying.

Social Commerce 264

Social Commerce Beauty and Health Merchant Services Fulfillment 264

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S. This is the time for retailers.

Returns 297

Returns Merchant Services Drop-Shipping Consumer 297

Retail TouchPoints

DECEMBER 22, 2020

The free service will extend beyond the 2020 holiday season, according to a blog post by Linne Fulcher, VP, Customer Strategy, Science and Journeys for Walmart U.S. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

Returns 238

Returns Drop-Shipping ATS Shipping 238

Retail TouchPoints

JULY 8, 2021

In the wake of COVID-19, low-contact shopping behaviors such as ecommerce and delivery were accelerated and widely adopted, as goods bought online in 2020 globally grew by 24%.

ATS 261

ATS Grocer Fulfillment Shipping 261

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Markdowns 130

Markdowns Fulfillment Shipping Fashion 130

Retail TouchPoints

MAY 29, 2020

Q1 2020 financial results for Costco , Nordstrom and Abercrombie & Fitch encapsulate how three retail verticals — club, department and specialty apparel — are weathering the COVID-19 pandemic. sales increase for Q1 2020, largely fueled by a 66.1% In 2019, our off-price and e-Commerce businesses accounted for nearly 60% of sales.

Department Stores 151

Department Stores Operating Expenses Store Operations Apparel 151

Retail TouchPoints

APRIL 9, 2021

2020 was a banner year in general, as FastGrowingTrees found itself at the epicenter of a number of major consumer trends — an ecommerce boom , the stay-at-home economy and a shift to the suburbs. The Challenge of Selling Trees Online: Logistics and Awareness.

Shipping 252

Shipping Fulfillment Marketing Accounting 252

Inside Retail

MAY 23, 2021

Asia Pacific accounted for a significant piece of the pie with a 62.6 Furthermore, Euromonitor International projects that half of the absolute value growth for the global retail sector from 2020 to 2025 will be digital. Asia Pacific is set to account for almost half of global consumption by 2030. per cent share.

Consumer 246

Consumer Accounting Shopping Supermarket 246

Inside Retail

JULY 14, 2024

With the peak trading period only a few months away, now is truly the time for retailers to double down and invest their efforts into optimising their inventory and fulfillment operations. How many buy online, pick up in-store (BOPIS) orders do you expect to fulfill? per cent increase from the year prior.

Shopping 130

Shopping Fulfillment Shipping Inventory Management 130