Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers without access to a printer at home can choose the “Drop off at FedEx” return method. Additionally, Walmart is striving to make the entire return process more sustainable.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

SEPTEMBER 12, 2022

The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities. The last bankruptcy resulted in the closure of approximately 230 of its 687 stores.

Finance 246

Finance Fulfillment Planning Store Operations 246

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. It also sends a message to The Paper Store’s current and future customers.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

AUGUST 19, 2020

Store comp sales increased 10.9%, but the most impressive growth was in digital comp sales, which grew 195%. However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. of the retailer’s Q2 sales. Walmart U.S. boosted its comp sales to $93.3

Fulfillment 331

Fulfillment Accounting Returns Consumer 331

Retail TouchPoints

SEPTEMBER 3, 2021

Additionally, the grocery behemoth is taking another stab at offering grocery delivery to New York City, this time through a partnership with Instacart , according to the Wall Street Journal. . With no physical stores in any of the five boroughs, Instacart will fulfill orders from the area’s two closest locations, in Valley Stream, N.Y.

Fulfillment 276

Fulfillment Location Planning Shopping 276

Retail TouchPoints

JULY 1, 2020

billion during Q1 2020 as its revenue, hit by extended store closures, dropped to $3 billion from $5.5 However, nearly all locations have reopened since the quarter ended on May 2, and results at these locations have exceeded expectations. Macy’s reported a net loss of nearly $3.6 billion for the same period a year ago.

Fulfillment 264

Fulfillment Location Shopping ATS 264

Retail TouchPoints

SEPTEMBER 17, 2020

21 hearing date by six to seven months , which Tiffany claims is an “attempt to run out the clock to avoid fulfilling its obligations under the merger agreement.”. Global sales at the luxury retailer fell 29% in Q2 2020, an improvement over Q1’s 45% drop, and the company returned to profitability. 24, 2020 deadline.

Fulfillment 262

Fulfillment Fashion Returns Marketing 262

Inside Retail

JUNE 27, 2024

per cent lower than they had been in 2019. per cent lower than they had been in 2019, with the visit gaps for indoor malls and open-air shopping centres narrowing to 5.8 On February 26, 2024, the Swedish furniture and lifestyle retailer opened a pop-up shop at Rosedale Centre in Roseville, Minnesota and the mall noticed a 12.9

Retail Marketing 147

Retail Marketing Marketing Department Stores Shopping 147

Retail TouchPoints

MAY 29, 2020

The initial stock-up period at the beginning of the pandemic tapered off in April as customers sheltered in place. Net income was $838 million compared to $906 million in Q1 2019, dragged down by $283 million in wage increases and sanitation-related costs. Costco posted a 7.3% sales increase for Q1 2020, largely fueled by a 66.1%

Department Stores 191

Department Stores Operating Expenses Store Operations Apparel 191

Retail TouchPoints

JANUARY 12, 2022

The off-price chain plans to open approximately 50 net new stores this year, and ramp up the pace of expansion to about 80 stores per year thereafter. The retailer unveiled its plans at a recent investor meeting and said it will target “under-penetrated geographies” for the new locations, in particular rural and small-town markets.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

AUGUST 31, 2020

Alex Gourlay, who served as Interim President of Walgreens, will return to his role as Co-Chief Operating Officer of Walgreens Boots Alliance. Standley held multiple leadership roles during his career at Rite Aid, which ended in 2019 when he stepped down amid a C-suite shakeup that also resulted in the elimination of 400 corporate jobs.

Fulfillment 165

Fulfillment Returns ATS Store Operations 165

Retail TouchPoints

MAY 3, 2024

“Our collaboration with Instacart has significantly expanded our online presence, reinforcing these core values within our local communities,” said Tamara Pattison, Chief Digital Officer at The Save Mart Companies in a statement.

Grocer 289

Grocer Advertising Management Consumer 289

Retail TouchPoints

JULY 8, 2020

Brooks Brothers had been valued at $300 million to $350 million by potential investors before the pandemic, according to the New York Times. Approximately 250 Brooks Brothers stores are located outside the U.S. at factories in Long Island City, N.Y.; and Canada. Brooks Brothers had stood out among U.S. Haverhill, Mass.

Clienteling 191

Clienteling Fulfillment Apparel Location 191

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations.

Fast Fashion 246

Fast Fashion Fashion Apparel Returns 246

Retail TouchPoints

AUGUST 14, 2020

That was bumped to number two, and innovation is at the top this year.”. Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. since the 2019 State of Marketing report. “It

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

FEBRUARY 23, 2021

Comparable sales at owned stores in the quarter were down 17% , beating expectations but showcasing the continued dampening effect of COVID-19. Our investments in digital innovation continued to pay off in the quarter, with digital sales up 21% from 2019. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

MARCH 28, 2023

“We want our customers to understand first and foremost that they can be changemakers and that even small individual acts, like refilling your shampoo or shower gel in a reusable container, can have a big impact on our planet,” said Hilary Lloyd, VP of Marketing and Corporate Social Responsibility at The Body Shop North America in a statement.

Shopping 275

Shopping Consumer Planning Marketing 275

Retail TouchPoints

NOVEMBER 4, 2021

Inflation is driving up shopping prices as we head into the holiday season, a time when many people already feel pressured to go all out on gifts for family and friends,” said Colleen McCreary, consumer financial advocate and Chief People Officer at Credit Karma in an interview with Retail TouchPoints.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Mass Relators

MARCH 31, 2024

. — Dollar General has promoted 18 executives to new roles at the company. In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. Prior to joining DG, she served in several leadership roles at YUM!

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

365 Retail

NOVEMBER 3, 2023

The retail industry is at a pivotal juncture, with the World Economic Forum estimating a 30% increase in emissions from last-mile deliveries by 2030 if current online shopping trends persist. Since the acquisition, Majestic has launched 14 new stores , refurbished existing ones, and expanded its Majestic Commercial division.

Fulfillment 109

Fulfillment Accounting Store Operations Shopping 109

Retail TouchPoints

JUNE 10, 2020

As an initial step, the company — which operates Kay Jewelers , Zales , Jared The Galleria Of Jewelry , Piercing Pagoda and James Allen jewelry retailers — announced it will permanently shut at least 150 stores in North America and 80 in the UK. Signet now operates approximately 3,200 stores.

Jewelry 165

Jewelry Fulfillment Advertising Location 165

Retail TouchPoints

SEPTEMBER 12, 2022

Once you’ve gone through the time and effort to measure the space, compare and select the pieces you need, you often have to wait weeks, even months, for them to arrive at your doorstep. Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr., Owning the Entire Customer Experience.

Shopping 278

Shopping Customer Experience Shipping Consumer 278

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Even brick-and-mortar stores fared decently overall, with average sales up 3.6% billion , while the NRF measured 8.3%

Promotions 251

Promotions Fulfillment Department Stores Shipping 251

Theatro

JULY 16, 2020

In the post-pandemic era, curbside pickup has become a focal point for the retail industry, a new must-have offering a way to keep stores operating, protect employee and customer health while serving customers, and establish their reputation as a company that steps up in time of crisis. But at what cost? Or they show up early.

ATS 52

ATS Fulfillment Customer Experience Planning 52

Retail TouchPoints

OCTOBER 1, 2022

I spend a lot of my time speaking at mainstream events, because they’re putting a cannabis-specific pavilion on the floor of a bakery show or a packaging show. Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers.

Customer Experience 328

Customer Experience Consumer Promotions Planning 328

Retail TouchPoints

JULY 17, 2020

Deloitte looked at seven trends in its The future is coming … but still one day at a time report, both in terms of where the industry stood at the start of 2020 and what it looks like midway through a turbulent year. in 2014 to 40% in 2019. This was really amplified by COVID-19. over the past three years.

Retail Trends 147

Retail Trends Apparel Fulfillment Merchant Services 147

Mass Relators

JANUARY 18, 2024

1, 2019, has been named chief operating officer, effective Feb. Every time I walk into a store or collect my Target order from Drive Up or my doorstep, I know there’s a team hard at work making the magic happen – for me and millions of others across the country. MINNEAPOLIS — Target Corp.

Finance 52

Finance Accessories Apparel Fulfillment 52

Retail TouchPoints

NOVEMBER 17, 2021

“Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel. “We Just look at the creativity that is generated by this opportunity to co-create and co-experience content.

Consumer 325

Consumer Shopping Shipping ATS 325

Retail TouchPoints

JANUARY 22, 2021

What used to be popping into a store three or more times a week quickly converted into buying items in bulk and stocking up for two to three weeks at a time. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Mathieu Stevenson is CEO of Snagajob.

Consumer 249

Consumer Telecommunications Fulfillment Customer Experience 249

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

MAY 21, 2021

economy has never been shut down like this in my lifetime,” said Hilding Anderson, Head of Strategy, Retail, North America at Publicis Sapient in an interview with Retail TouchPoints. too — I was surprised at how strong it came back. Nordstrom and Other Apparel Retailers Will be at the Mercy of Global Supply Chains.

Apparel 293

Apparel Returns Department Stores Fulfillment 293

Mass Relators

SEPTEMBER 12, 2022

increase over 2019 — representing the highest annual online sales growth ever, the Commerce Department reported. They almost exclusively use their existing stores as fulfillment outlets to enhance convenience and get the product to the consumer as economically as possible. Overall in 2021, consumers spent $870.78 This was a 32.4%

Grocer 52

Grocer Merchant Services Fulfillment Supermarket 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Retail TouchPoints

OCTOBER 23, 2020

Now may be the perfect time for more DTC brands to explore physical retail — in a post-COVID-19 landscape with prime real estate more affordable than ever, and shoppers seeking social interaction as they become comfortable visiting retail stores again. They expect convenience and the ability to fulfill their shopping needs immediately.

Shopping 276

Shopping Returns Location Consumer 276

Retail TouchPoints

JULY 22, 2020

Jide Zeitlin, who was named CEO of Tapestry in September 2019 , has stepped down amid allegations of an improper sexual relationship that took place 13 years ago. The retailer began offering curbside pickup at 300 of its North American stores in May as it reopened a total of 85 stores in Europe, Asia and Australia.

Apparel 232

Apparel Store Operations ATS Fulfillment 232

Retail TouchPoints

JANUARY 19, 2021

In 2019, retail shifts grew 9% between mid-October and Thanksgiving Day as more seasonal workers took to the store floor; in 2020, they grew just 2%. And that number doubles to four out of five retailers — 81% — who say employees expressed these emotions at least once a month.

Management 205

Management Customer Experience Shopping Consumer 205

Retail TouchPoints

JUNE 15, 2020

While support for continued social distancing has gradually declined since March 26, when it was at 81% , it has hovered in the narrow range of 69% to 73% for the past six weeks. adults ‘always’ wear masks when going to public places where they might interact with people, and another 19% do so at least ‘sometimes.’”.

Consumer 173

Consumer Payment Services Returns Shopping 173