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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 260
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Michaels Prepares Marketplace Offering to Offer More Than ‘Just Coupons and Discounts’

Retail TouchPoints

The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website. The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Worst of all, for all the added costs retailers take on to fulfill returns, shoppers still are unhappy after going through a hassle-filled reverse logistics process. Turn Returns Upside Down.

Returns 311
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How Retailers Can Make Effective Changes for Better Logistics Operations

Retail TouchPoints

from 2019, totaling $188.2 This massive increase put significant strains on the supply chain as well as shipping and delivery. Here’s a look at three ways retailers can make effective changes for better logistics operations. In November and December, Adobe Analytics reported that online shopping grew 32.2%

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Salesforce’s Top 5 Predictions for Holiday 2022

Retail TouchPoints

A peek at second-quarter data indicates this trend is accelerating, with April and May showing a 7% increase in ASP on top of a 17% increase during the same period in 2021. This scenario sets up a battle across all sectors of the economy for brands looking to tap into consumer wallets as they shop for fewer items at fewer retailers.

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Three senior retail leaders weigh in on the state of supply chains in 2023

Inside Retail

Much of the complexity in supply chains over the last 12 to 18 months was happening farther upstream – so Havaianas experienced some of the same problems as other brands, but at a different point in the process. As shipping rates reduce it is important for businesses to have a dynamic view on their costs,” he elaborated.

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Preparing Retail Supply Chains for a Post-COVID World

Retail TouchPoints

Delivering on Promise and Your Fulfillment Options. At the moment it is hard to accurately determine how much digital sales will drop (if at all), and whether this drop will be more than compensated for by an uptick in in-store sales. The amount of online returns in 2020 was more than double compared to 2019.