Retail TouchPoints

SEPTEMBER 6, 2022

This new way of shopping is a powerful retail trend toward simplifying, speeding and improving the online shopping experience. But an online presence is necessary, as consumers typically research and review before purchasing. It is critical to provide consumers the right offer at the right time in the right location.

Merchant Services 306

Merchant Services Payment Services Finance Consumer 306

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Classes can be offered by almost any retailer that sells a product.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Indigo 9 Digital

SEPTEMBER 7, 2022

Then the COVID-19 pandemic hit and consumers around the world were forced to shop online sending digital sales to levels never seen before. While stores will always have value all brands are rethinking how best to serve their consumers digitally. In 2015 Farfetch purchased Browns, a luxury fashion boutique in London.

Boutique 98

Boutique Fashion Customer Experience Markdowns 98

Indigo 9 Digital

APRIL 19, 2023

This allows Domino’s Pizza to own the customer experience. When restaurants use third party delivery companies they place a lot of faith in those companies to provide the same level of customer service they would offer if they were doing it themselves. Domino’s Pizza thought the cars could be the future of pizza delivery.

Consumer 98

Consumer Marketing Accounting Retail Trends 98

Indigo 9 Digital

MAY 19, 2023

It only took Shein aournd 15 years to dethrone other fast fashion retailers in the United States like H&M and Zara. This trend with retailers with ultra low prices succeeding is likely not going away as consumers struggle to make ends meet. We give them an incredible customer experience. No eCommerce.

Fast Fashion 52

Fast Fashion Advertising Returns Fashion 52

Indigo 9 Digital

MARCH 31, 2023

It joins a slew of American retailers that came to Canada but decided not to stay. The most famous exit of all time is when Target abandoned 133 stores in 2015 after failing to make the model work after only two years in Canada. More brands are selling direct to consumer. So the question is, is it us or is it them?

Apparel 97

Apparel Department Stores Wholesale Beauty and Health 97

Indigo 9 Digital

AUGUST 2, 2022

Three years earlier in 2015, eCommerce giant Alibaba opened its first Hema supermarket in China. It is an initiative aimed at connecting online and offline retail and digitizing stores in order to provide a better customer experience. Neither should brands and retailers.” Do you like this content?

Payment Services 98

Payment Services Kiosk Supermarket Checkout 98