Remove 2015 Remove Consumer Remove Customer Experience Remove Promotions
article thumbnail

The Container Store Names New Digital Chief, SVP of Stores

Retail TouchPoints

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

article thumbnail

Amazon Appoints Insider as CEO of Worldwide Stores

Retail TouchPoints

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

With Prime Day Delayed, Amazon Unveils ‘Big Summer Sale’

Retail TouchPoints

The new promotion, “ The Big Summer Sale Event ,” is actually “a range of different deals launching over the next few weeks,” said Nell Rona, Public Relations Manager for Amazon in an interview with Retail TouchPoints.

article thumbnail

3 Ways Retailers Can Harness the Post-Purchase Experience

Retail TouchPoints

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S.

article thumbnail

10 Ways to Improve the Customer Experience in Retail

Indigo 9 Digital

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

article thumbnail

Why AMP for Email has a Place in Every Email Marketers’ Playbook

Retail TouchPoints

Originally developed by Google in 2015, accelerated mobile pages (AMP) is open source technology designed specifically to boost how fast pages load on smartphones and tablets. Three years later, Google introduced AMP for email, which enables senders to include AMP components to create interactive email experiences for recipients.

Marketing 289
article thumbnail

How Brick-and-Mortar Stores Can Enhance Customer Experience to Compete Against Online Retailers

Cross Cap

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Here are four tactics to elevate the consumer experience inside the shop: Leverage Omni-Channel Fulfillment Methods.