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Amazon Appoints Insider as CEO of Worldwide Stores

Retail TouchPoints

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Pat Bajari (Chief Economist).

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3 Ways Retailers Can Harness the Post-Purchase Experience

Retail TouchPoints

A recent focus on digital strategy in ecommerce has changed what the customer journey looks like, from how brands attract customers to how they continue to reach them after a purchase. The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout.

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AU Vodka Partners with Huboo

365 Retail

AU Vodka has partnered with ecommerce fulfilment company Huboo as it continues to capitalise on the alcohol sector’s untapped direct-to-consumer market. While the pandemic boosted home consumption, many other alcohol brands have been late to embrace direct-to-consumer eCommerce. Their loss is AU Vodka’s gain.

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How Brick-and-Mortar Stores Can Enhance Customer Experience to Compete Against Online Retailers

Cross Cap

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Here are four tactics to elevate the consumer experience inside the shop: Leverage Omni-Channel Fulfillment Methods.

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5 Things to Know About Amazon’s New ‘Style’ Clothing Stores

Retail TouchPoints

Amazon Style will actually be the company’s seventh physical retail format, which all began with Amazon Books way back in 2015. To pull this off, Amazon will be using the same technology and processes it employs at its fulfillment centers. The King of Ecommerce is no stranger to brick-and-mortar — far from it.

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More Orders from Amazon will Soon be Arriving in their Own Packaging — Here’s Why

Retail TouchPoints

Soon many more Amazon orders will be arriving without that friendly Amazon “over-box,” because as of today SIPP is expanding to all Fulfilled by Amazon (FBA) sellers in the U.S. Since 2015, Amazon has avoided using more than 2 million tons of packaging material as a result of SIPP and other packaging innovations. and Canada.

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How to Capitalize on Wedding Season

Independent Retailer

That being said, more than half (57%) of consumers are emotionally invested in the online shopping experience, and with nearly five-out-of-ten (47%) noting clothing as the category that they feel most tied to, this creates an immense opportunity for apparel retailers to capitalize on the wedding season.

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