Retail TouchPoints

SEPTEMBER 13, 2023

Finding the Right Solution for Chargebacks The expense and complication caused by the chargeback process make it essential that retailers take steps to prevent them, otherwise profits will be impacted by attrition and transaction costs. Mittal joined Mastercard in 2014. billion per year. The issue is clear to see.

Payment Services 277

Payment Services Customer Experience Customer Retention Consumer 277

Indigo 9 Digital

MAY 10, 2023

Then it began offering in app payments in 2011. By 2014 Starbucks had rolled out mobile pre-order and pay before it was common to do so. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work.

Payment Services 52

Payment Services Customer Retention Location Retail Trends 52

Indigo 9 Digital

FEBRUARY 27, 2023

By Tricia McKinnon I have long wondered how Starbucks has been able to consistently provide such great customer service. While everyone understands the importance of great customer service in reality it is extremely difficult to achieve even if a retailer only has one store. Stock options are not the only perk.

Payment Services 52

Payment Services Customer Experience Location Customer Retention 52