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We’ve had customers shopping while on vacation in another city, who continue to shop with that sales associate from afar after returning home. We continue to increase the use of our clienteling platform to connect our customers with our stylists, spur repeat purchases and help deliver a more personalised experience.
Out of that quandary, Interior Define was born in 2014, with the goal of giving consumers access to made-to-order sofas at a competitive price point. We find that when we do that, our conversions go up, our average order size goes up, our NPS scores go up and our return rates go down.”.
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