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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

Driven by higher prices brought on by inflation, supply chain costs and other factors, shoppers in 2024 are cutting coupons and bargain hunting like they haven’t since the financial crisis of 2009 (if not earlier). According to data from consumer insights provider Numerator, consumers purchased groceries from 20.7

Shopping 262
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What Recommerce can Teach Retailers About New Consumer Behaviors and Future-Proofing Sales

Retail TouchPoints

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. This trend involves brands reselling previously owned products at a discount — and it’s caught on quickly.

Consumer 319
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Moss to open debut store at Gloucester Quays amidst flurry of retail activity at the outlet

Retail Focus

The signing follows a host of activity at the top 10 UK outlet as it celebrates its 15 th anniversary, including the upcoming upsize of Skechers, the international lifestyle and athletic footwear brand. We look forward to welcoming Moss to the outlet, and seeing the continued success of Skechers and Raging Bull.”

ATS 147
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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Aligning Purpose with Profits: How Consumer Goods Companies can Unlock Business Growth by Integrating Sustainability into their Operations

Retail TouchPoints

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. IBM’s Institute of Business Value (IBV) has just completed significant research into the priorities and decisions for supply chain operations and sustainability in partnership with The Consumer Goods Forum.

Consumer 223
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As Gen Z Enters Prime Spending Years, Brands Sharpen Their Pitch

Retail TouchPoints

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

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Best Buy Battles E-Waste with Recycle-by-Mail Technology Boxes

Retail TouchPoints

Consumers can order boxes in two sizes: small boxes that can carry up to six pounds for $22.99 After consumers load the boxes with their old equipment, they can arrange for a UPS pickup or bring the box to a UPS drop-off location. “We Since 2009, Best Buy has recycled more than 2.7 Since 2009, Best Buy has recycled more than 2.7

Consumer 282