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People are Talking About RFID Again…Here’s Why

Retail TouchPoints

You’ll likely recall the famous Walmart RFID mandate, announced in 2003 with an effective date of January of 2005. What’s old is new again, but this time around the focus is squarely on the value proposition for stores and consumers instead of the distribution centre (DC).

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How FTD Uses UX Analysis to Weed Out Friction Points in the Shopper Journey

Retail TouchPoints

If an order gets to the wrong place, the likelihood that we fail to fulfill goes up dramatically,” said Powell. The Mercury POS component had originally been launched in 2003 , and hadn’t been updated for approximately 10 years, noted Powell. Discovering the ‘Unknown Unknowns’.