Remove 2003 Remove Customer Experience Remove Point of Sale
article thumbnail

People are Talking About RFID Again…Here’s Why

Retail TouchPoints

You’ll likely recall the famous Walmart RFID mandate, announced in 2003 with an effective date of January of 2005. As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience.

article thumbnail

How FTD Uses UX Analysis to Weed Out Friction Points in the Shopper Journey

Retail TouchPoints

That’s even more of a problem for FTD than other retailers, because the company’s mission is to allow its customer to “help people they care about in moments of happiness and sadness. The Mercury POS component had originally been launched in 2003 , and hadn’t been updated for approximately 10 years, noted Powell.