Retail TouchPoints

FEBRUARY 26, 2024

One prime example: the retailer’s partnership with RetailNext to use in-store traffic analytics for shaping everything from staffing strategies to improving store performance and even loss prevention. When David Sherwood joined the family business in 2001, the plan was to sell.

Loss Prevention 283

Loss Prevention Jewelry Payment Services Accounting 283

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Indigo 9 Digital

MAY 2, 2022

It has been nearly 20 years since Apple opened its first retail store in 2001 and that advice has not gone out of style. A survey from Salesforce found that 84% of customers believe that the experience provided by a company is as important as its products and services. But what constitutes a great customer experience?

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52